Jackie Leverett
McDonough,GA
Summary
Senior-level career counselor and U.S. Army veteran with extensive experience in human resources and talent management. Demonstrated success in leading programs for over 4,000 personnel, managing high-performing teams, and supervising mid-level managers. Skilled in streamlining processes through automation, saving significant time each month. Proficient in strategic planning, risk management, and problem-solving, with a strong background in customer service and clear communication. Holds a B.S. in Criminal Justice Administration, an A.S. in Business, and advanced leadership training from the U.S. Army.
Overview
31
31
years of professional experience
Work History
Human Resources Assistant
FAA, Atlanta Shared Service Center
03.2020 - 03.2021
- Input and processed over 200 actions weekly of pay related actions including changes to employee work schedules, union dues initiation revocation, Voluntary Leave Transfer Program (VLTP) balances, and other voluntary payroll deductions.
- Used the Consolidated Automated Systems for Time and Labor Entry (CASTLE) to resolve Time and Attendance List of Errors (TALES).
- Knowledge of personnel rules and regulations governing the processing of personnel actions, files/records maintenance, benefits entitlements, veterans preference and creditable service determination
- Effectively serviced 330+ of internal and external customers
- Effectively researched and resolved pay and benefits related issues
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
Human Resources Assistant
Leidos/Contractor FAA, Atlanta Shared Service Center
08.2019 - 03.2020
- Processed over 500 personnel actions monthly to include accessions; separations; position and pay changes; service/pay computation dates; and retirement, health insurance, life insurance, and other benefit forms.
- Served as liaison between FAA and the DOI Payroll Operations Division, utilizing Federal Personnel and Payroll System (FPPS) to input and process a variety of actions including changes to employee benefits, work schedules, union dues initiation/revocation, Voluntary Leave Transfer Program (VLTP) balances, Thrift Savings Plan deductions, and other voluntary payroll deductions.
- Successfully used intermediate functions of various software applicants (Windows); e.g., Word, e-mail, internet browser, spreadsheets, databases, to prepare documents, access web sites, input data, and update employee records.
Detention Officer
Henry County Sheriffs Office
04.2019 - 07.2019
- Provided security and supervision of 350-500 inmates in the Henry County Jail awaiting trial, and those who are sentenced in accordance with State, Local, and Federal laws.
- Oversaw the intake and booking of inmates, conducting thorough searches and inventorying personal property.
- Maintained facility safety through routine cell inspections, headcount, and contraband searches.
- Supervised daily jail operations including inmate meals, work assignments, and medical transports.
- Responded swiftly to emergencies, employing appropriate force and providing medical aid when necessary.
- Enforced rules, administered discipline, and ensured order and security within the facility.
- Maintained accurate reports and logs, collaborated with medical staff, and supported inmates professionally, fostering respectful and secure environments.
- Participated in ongoing training and upheld high standards of communication and conduct.
Customer Service Agent
Hallmark Aviation Services Air Canada (International Airlines)
08.2017 - 02.2018
- Provided exceptional customer service in various airport functions, including ticketing, gate check-in, baggage handling, and terminal support.
- Assisted with fare quotes, addressed customer concerns, and managed escalations to ensure customer satisfaction.
- Performed accurate cash handling, labeling, and data entry using various systems and equipment. Maintained professionalism and empathy in high-volume, fast-paced environments.
- Supported operational efficiency while safeguarding company assets.
- Contributed to team goals by consistently meeting performance metrics and delivering positive experiences across all passenger interactions.
Vocational Rehabilitation Program Miscellaneous Clerk & Assistant
Federal Aviation Administration
02.2017 - 06.2017
- Provided comprehensive administrative support to the Atlanta Shared Service Center, assisting with new hire processing, document indexing, and electronic personnel file management.
- Processed retirement packages and ensured accuracy and compliance in handling sensitive documents, including PII.
- Supported multiple HR functions such as FOIA, grievance, and EEO response coordination. Maintained and organized personnel records for shipment to the National Personnel Records Center.
- Demonstrated strong attention to detail, multitasking, and clerical skills through data entry, document scanning, file maintenance, and office equipment operation, contributing to efficient daily operations and HR project goals.
Senior Retention Program Manager
UNITED STATES ARMY – Various Global Locations
02.1990 - 04.2014
- Led the development and supervision of a comprehensive talent management program supporting personnel across Belgium, France, the UK, and the U.S., encompassing six mid-level departments.
- Provided strategic guidance and presented tailored options to both personnel and senior leadership. Communicated HR and retention policies effectively to executives, department heads, and team members.
- Oversaw program compliance, evaluated policy implementation, and collaborated with senior managers and HR specialists. Supervised quality assurance for over $10M in retention incentive bonuses, ensuring accuracy, accountability, and adherence to policy standards.
- Coached team members on productivity strategies to accomplish challenging goals.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
Retention Program Counselor
UNITED STATES ARMY
01.2000 - 01.2003
- Counseled retention applicants on qualifications, options, career options, incentives, bonus packages, and education opportunities.
- Experienced in supervision and management of daily office responsibilities; phone etiquette, efficient usage of phone structures, and skilled in managing email, mail, and filing systems.
- Supervised, trained, motivated, and evaluated 25 senior to mid-grade managers in all aspects of Retention and Human Resources Management issues.
- Technical proficiency resulted in earning recognition as the top retention program manager.
- Performed data entry and updated database information for over 1,500 personnel.
- Assisted in developing and directing staff retention programs while advising senior leaders and ensuring accuracy of retention actions.
- Planned, scheduled, and coordinated, retention events, conducted conferences and seminars to communicate retention goals, managed retention budget, and purchased top quality products from vendors.
Operations Specialist
UNITED STATES ARMY
01.1998 - 01.2000
- Processed cross-country and local flight plans with over 8 agencies including the Federal Aviation Administration.
- Maintained flight information, prepared and maintained records, and reports on flight operations and activities; arranged ground services for transient aircraft.
- Supervised flight operations activity team who scheduled aircraft missions, dispatched aircraft and performed associated administrative duties.
- Reviewed, consolidated and prepared technical and administrative actions for reports covering flight operations for 20 Aviator Officers.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Collected, arranged, and input information into database system.
Education
B.S - Criminal Justice Administration
Columbia Southern University
Orange Beach, AL01.2015
Associate of Science - Business
Columbia Southern University
Orange Beach, AL01.2018
Skills
- Team leadership
- Client support
- Organizational skills
- Digital marketing expertise
- Dispute resolution
- Collaborative teamwork
- Quality assurance
- Budget management
- Proficient in Microsoft Office Suite
Timeline
Human Resources Assistant
FAA, Atlanta Shared Service Center
03.2020 - 03.2021
Human Resources Assistant
Leidos/Contractor FAA, Atlanta Shared Service Center
08.2019 - 03.2020
Detention Officer
Henry County Sheriffs Office
04.2019 - 07.2019
Customer Service Agent
Hallmark Aviation Services Air Canada (International Airlines)
08.2017 - 02.2018
Vocational Rehabilitation Program Miscellaneous Clerk & Assistant
Federal Aviation Administration
02.2017 - 06.2017
Retention Program Counselor
UNITED STATES ARMY
01.2000 - 01.2003
Operations Specialist
UNITED STATES ARMY
01.1998 - 01.2000
Senior Retention Program Manager
UNITED STATES ARMY – Various Global Locations
02.1990 - 04.2014
B.S - Criminal Justice Administration
Columbia Southern University
Associate of Science - Business
Columbia Southern University
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