JACKIE L. HERRERA
Ruidoso,NM
Summary
Compassionate Disaster Case Manager with hands-on experience in disaster response and recovery. Skilled in providing immediate assistance to individuals and communities during times of crisis, offering emotional support, conducting needs assessments, and coordinating with agencies for long-term recovery solutions. Known for strong problem-solving abilities, excellent interpersonal communication skills, and passion for helping others rebuild lives post-disaster. Committed to making a positive impact through diligent service and empathetic care.
Overview
12
12
years of professional experience
Work History
Disaster Case Manager
Plexosgroup
Ruidoso, New Mexico
09.2024 - Current
- Developed and implemented disaster case management plans for individuals and families affected by disasters.
- Assessed the needs of clients and developed individualized service plans to meet those needs, using the Projexis Database to better triage our clients.
- Conducted outreach activities to identify and engage disaster survivors that may require assistance.
- Coordinated with other organizations providing disaster relief services including volunteer groups, faith-based organizations, non-profits and governmental entities.
- Compiled reports on the progress of client cases for management review.
- Monitored client cases throughout the entire disaster recovery process.
- Encouraged participation in long-term recovery committees at state level when appropriate.
- Conducted home visits to assess the safety of living environments for clients.
Family Assistance Analyst
TEKsystems
Ruidoso, NM
09.2023 - 09.2024
- Provided data-driven solutions to support decision making.
- Conducted initial eligibility screenings for Medicaid applicants.
- Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
Front Office Specialist
Presbyterian Medical Group
Ruidoso, NM
08.2022 - 09.2023
- Made appointment for customers, mailed reminders and added details to office calendar.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Dispatcher
Shuttle Ruidoso
Ruidoso, NM
08.2019 - 03.2021
- Closely monitored dispatch board to triage and prioritize daily calls and trips in a timely matter. Document all changes and or modifications in work programs; (Google Docs, Superior Medical Transport portal)
- Responded to New Mexico Medicaid insurances via email and phone calls accepting trips and modifying trips (Presbyterian, NM Medicaid, Blue Cross Blue Shield, Western Sky, Humana)
Dual Language Teacher
Ruidoso Municipal Schools
Ruidoso, NM
08.2018 - 05.2019
- Employed diverse teaching approaches to help students of all abilities understand material
- Coordinated special excursions to local points of interests and more extensive study trips to expand learning for dual-language students
- Developed team communications and information for data meetings
Payroll Assistant
The Irish Pub, Ruidoso
, New Mexico
06.2013 - 11.2016
- Managed payroll data entry and processing for thirty employees to comply with predetermined company guidelines
- Calculated payroll deductions by accurately using QuickBooks and processed payroll to meet preset requirements
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Secretary
New Mexico Workforce Connections
Ruidoso, New Mexico
08.2012 - 05.2013
- Provided clerical support to six company employees by copying, faxing and filing documents
- Scheduled appointments and provided twenty follow-up calls to clients less than 24 hours
- Helping clients apply for Unemployment benefits; or create a profile on the New Mexico Workforce Solutions webpage.
Education
Fullstack Academy BootCamp - DevOps
University of New Mexico
11.2023
Bachelor of Science - Psychology
Eastern New Mexico University
05.2018
Skills
- AWS-Development
- Data Analysis
- Database Management
- Structured Query Language (SQL)
- Python Programming
- Linux
- Microsoft Office
- Multitasking
- Problem-Solving
- 62 wpm Typing Speed
- Customer Service
- Multi-Line Phone Systems
- Epic Software
- ASPEN Software
- Projexis Database
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Contact
Ruidoso, NM 88345
Education and Training
other,Portales, NM,Albuquerque, NM
Timeline
Disaster Case Manager
Plexosgroup
09.2024 - Current
Family Assistance Analyst
TEKsystems
09.2023 - 09.2024
Front Office Specialist
Presbyterian Medical Group
08.2022 - 09.2023
Dispatcher
Shuttle Ruidoso
08.2019 - 03.2021
Dual Language Teacher
Ruidoso Municipal Schools
08.2018 - 05.2019
Payroll Assistant
The Irish Pub, Ruidoso
06.2013 - 11.2016
Secretary
New Mexico Workforce Connections
08.2012 - 05.2013
Fullstack Academy BootCamp - DevOps
University of New Mexico
Bachelor of Science - Psychology
Eastern New Mexico University
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