Jackie Mabon
Cordova,TN
Summary
Driven professional with a proven track record at Methodist Healthcare, adept in HIPAA Compliance and problem-solving. Excelled in enhancing patient care and staff performance, achieving top-tier audit support and customer satisfaction. Skilled in clinical documentation and fostering positive team dynamics, demonstrating a flexible approach to meet and exceed objectives. Experienced medical administrative professional with strong focus on patient support and efficient office management. Skilled in medical records management, appointment scheduling, and handling patient inquiries. Known for exceptional teamwork and adaptability in fast-paced environments, ensuring smooth operations and high-quality patient care. Reliable and results-driven, with commitment to maintaining confidentiality and accuracy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Clerical Asst/PCT
Methodist Healthcare
01.2015 - Current
- Assisted with patient intake procedures, ensuring thorough collection of medical history and insurance information.
- Consistently met or exceeded performance metrics by maintaining a high level of attention to detail and commitment to continuous improvement.
- Provided comprehensive support during audits by thoroughly organizing all necessary documents and records for review.
- Promoted positive relationships among staff members through active participation in team meetings and events.
Manager
Shelby County Schools
08.2001 - 05.2014
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate of Science - Business
Strayer University
Memphis, TN05.2014
Skills
- Medical Reception
- HIPAA Compliance
- Patient confidentiality
- Claims Processing
- Patient Registration
- Clinical Documentation
- Office Management
- Positive Attitude
- Problem-Solving
- Patient Care
- Computer Skills
- Patient Charting
- Flexible Schedule
Certification
- Six Sigma Certification
- [State] Driver's License
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA)
Timeline
Medical Clerical Asst/PCT
Methodist Healthcare
01.2015 - Current
Manager
Shelby County Schools
08.2001 - 05.2014
- Six Sigma Certification
- [State] Driver's License
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA)
Associate of Science - Business
Strayer University
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