Jackie Malamitsas
Mesa,AZ
Summary
Adaptable Chief Nursing Officer possessing 13 years of extensive experience in healthcare leadership. Dynamic and educated with clear articulation and communication skills. Talented at proactively addressing problematic situations in stressful settings and resolving disputes fairly.
Overview
16
16
years of professional experience
Work History
Chief Nursing Officer/Vice President of Operations
Dignity Health Arizona General Hospital
11.2022 - Current
- Established Employee Driven Safety Committee focused on patient and staff safety in HSED setting
- Received 5 star CMS rating at Mesa Hospital
- Participated in community outreach events to promote healthcare awareness and foster strong relationships with local organizations
- Collaborated with interdisciplinary teams to ensure seamless coordination of patient care across all departments
- Served as a liaison between nursing staff, physicians, administration, and other stakeholders for effective communication and collaboration
- Promoted a positive work environment by recognizing achievements and addressing concerns promptly
- Optimized workflow processes by integrating advanced technology systems into daily operations
- Managed budgets, ensuring cost-effective use of resources without compromising patient care quality or employee satisfaction
Senior Director of Clinical Operations
Dignity Health Arizona General Hospital
02.2022 - 11.2022
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions
- Increased employee satisfaction, providing regular coaching and feedback sessions
- Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Defined clear targets and objectives and communicated to other team members
Director of Emergency Services-AGH Phoenix
Dignity Health Arizona General Hospital
12.2018 - 02.2022
- Established AGH Float Pool Teams
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability
- Facilitated cross-functional collaboration for improved decision-making processes within the organization
- Received Press Ganey "Guardian of Excellence" Award for sustained patient experience scores greater than 90%
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale
- Developed a high-performing team by providing mentorship, guidance, and opportunities for professional growth
Director of Nursing-Emergency and Outpatient Observation Departments
Banner Baywood Medical Center
11.2016 - 12.2018
- Recognized as top 10% leader in employee experience
- Developed strong relationships with ED physicians and medical director to create a cohesive, outcome-focused department built upon a culture of accountability
- Responsible for leading throughput and patient experience teams in the facility
- Monitored and coordinated workflows to optimize resources
- Trained and guided team members to maintain high productivity and performance metrics
Senior RN Manager-Complex Medical Unit/Outpatient Observation Unit
Banner Desert Medical Center
09.2014 - 11.2016
- Opened new medical/behavioral unit in January 2015
- Implemented and developed operational standards, policies and procedures
- Responsible for overall operations, matrices, budget, workflows, education hiring, coaching, evaluating and talent mapping up to 35 direct reports
- Collaborated with leaders and physicians across the organization to ensure appropriate placement and care of complex patient population
- Developed and instituted education program for facility around managing difficult patients and challenging behaviors in the hospital setting
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols
RN House Senior Manager/House Supervisor
Banner Desert Medical Center
09.2013 - 09.2014
- Responsible for hiring, coaching, evaluating and talent mapping up to 25 direct reports
- Responsible for resource utilization and management, patient placement and facility throughput, administrative supervision of campus workflow, responding to facility emergencies, initiating disaster notification processes and communication with the media
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
- Investigated and resolved issues affecting hospital operations and patient care
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease
Registered Nurse/RN Manager-Emergency Department/Relief House Supervisor
Banner Desert Medical Center
02.2010 - 09.2013
- Responsible for hiring, coaching, evaluating and talent mapping up to 25 direct reports
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans
- Performed triage on incoming patients and determined severity of injuries and illnesses
Registered Nurse-Telemetry
Banner Baywood Medical Center
07.2008 - 02.2010
- Developed strong relationships with fellow healthcare providers, fostering a collaborative environment that benefited overall patient care
- Participated in ongoing professional development opportunities to stay abreast of advancements in telemetry nursing practice continually
- Assisted physicians during procedures such as cardioversions and insertion of temporary pacemakers, ensuring proper patient preparation and support throughout the process
- Enhanced patient safety through continuous monitoring of vital signs, EKG interpretation, and timely intervention for rhythm changes
- Educated patients and families on disease management, medications, and lifestyle modifications for better health outcomes
- Maintained accurate documentation of assessments, interventions, and evaluations in electronic health records systems to ensure seamless continuity of care across shifts
Education
MSN- Leadership in Healthcare Systems -
Grand Canyon University
Phoenix, AZ05.2014
AAS- Nursing -
Chandler-Gilbert Community College
Mesa, AZ05.2008
BS- Recreation Therapy -
University of South Dakota
Vermillion, SD05.2002
Skills
- Innovation
- Collaboration
- Continuous Improvement
- Relationship Building
- Strategic Planning
- Quality Improvement
- Budget Administration
Accomplishments
- Received the Army Commendation Medal for meritorious service during Operation Iraqi Freedom
- Program Chair and Board Member for Aster Board of Aging
- Dignity Health Citizen's Academy 2024 Graduate
- City of Mesa Leadership Graduate 2023
- Received the Experience Principle Award "Empowers Me" in 2019
- Received the Experience Principle Award "Know Me as a Person" in 2021
- ANCC Board Certified Nurse Executive Advanced (NEA-BC) 2024-2029
Timeline
Chief Nursing Officer/Vice President of Operations
Dignity Health Arizona General Hospital
11.2022 - Current
Senior Director of Clinical Operations
Dignity Health Arizona General Hospital
02.2022 - 11.2022
Director of Emergency Services-AGH Phoenix
Dignity Health Arizona General Hospital
12.2018 - 02.2022
Director of Nursing-Emergency and Outpatient Observation Departments
Banner Baywood Medical Center
11.2016 - 12.2018
Senior RN Manager-Complex Medical Unit/Outpatient Observation Unit
Banner Desert Medical Center
09.2014 - 11.2016
RN House Senior Manager/House Supervisor
Banner Desert Medical Center
09.2013 - 09.2014
Registered Nurse/RN Manager-Emergency Department/Relief House Supervisor
Banner Desert Medical Center
02.2010 - 09.2013
Registered Nurse-Telemetry
Banner Baywood Medical Center
07.2008 - 02.2010
MSN- Leadership in Healthcare Systems -
Grand Canyon University
AAS- Nursing -
Chandler-Gilbert Community College
BS- Recreation Therapy -
University of South Dakota
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