Jackie Martin
Jackson,MS
Summary
Proven leader with a track record of enhancing team productivity by over 20% at HamiltonDavis Mental Health through innovative workflow solutions and strong staff management. Expert in training and mentoring, I excel in creating environments that foster employee motivation and high performance. Skilled in both goal-oriented strategies and staff management, my approach significantly improves customer satisfaction and operational efficiency.
Overview
32
32
years of professional experience
Work History
PSR Supervisor
HamiltonDavis Mental Health
Flowood, MS
10.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Recreational Specialist
MS State Hospital
Jackson, MS
10.1992 - 11.2018
- Streamlined registration processes by implementing user-friendly software solutions that simplified administrative tasks.
- Managed facility operations, ensuring a safe and enjoyable environment for all participants.
- Promoted inclusivity by designing adaptive recreational activities tailored to the needs of individuals with disabilities or other limitations.
- Enhanced participant engagement by incorporating diverse recreational activities and events into program offerings.
- Coordinated special events and community outreach initiatives, increasing awareness of available services and resources.
- Scheduled events in recreation facilities and monitored facility conditions.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Assisted in preparing recreational materials and supplies for each activity.
Clerk
Boone Behavior Health
Byram, MS
05.2021 - 08.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
Bachelor Of Science - Health Physical Education
Mississippi Valley State University
Itta Bena, MS05.1987
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Timeline
PSR Supervisor
HamiltonDavis Mental Health
10.2022 - Current
Clerk
Boone Behavior Health
05.2021 - 08.2023
Recreational Specialist
MS State Hospital
10.1992 - 11.2018
Bachelor Of Science - Health Physical Education
Mississippi Valley State University