Jackie McComb
Spring,TX
Summary
Dynamic technician with a proven track record at AT&T, excelling in troubleshooting and complex repairs. Recognized for enhancing customer satisfaction through effective communication and attention to detail. A dedicated team mentor, fostering a culture of safety and collaboration while driving productivity improvements in high-pressure environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Premis Technician
AT&T
01.2014 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
ASE Master Technician
Spring Dodge
11.2010 - 01.2014
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
Education
Associate of Applied Science -
Community College of The Air Force
Montgomery, ALSkills
- Attention to detail
- Customer service
- Effective under pressure
- Team mentoring
- Team safety liaison
Accomplishments
5 Year Area Safety committee
3 Year District Safety Champion
Certification
Advanced Customer Badge
Advanced WiFi Badge
ASE Master Technician
Timeline
Premis Technician
AT&T
01.2014 - Current
ASE Master Technician
Spring Dodge
11.2010 - 01.2014
Associate of Applied Science -
Community College of The Air Force