Jacquelyn McLellan
Spanaway,WA
Summary
Dynamic Surgery Authorizations and Insurance Specialist at Multicare Health Systems with documentation skills and a commitment to customer service. Enhanced patient satisfaction by resolving insurance inquiries and processing authorizations, while ensuring compliance with HIPAA regulations. Ability to manage complex cases and improve operational efficiency through effective policy analysis.
Overview
14
14
years of professional experience
Work History
Surgery Authorizations and Insurance Specialist
Multicare Health Systems
05.2014 - 08.2025
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Office Assistance
Bonney Lake Optical
09.2011 - 01.2014
- Improved office productivity by implementing effective file management systems for easy access and retrieval of information.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Coordinated appointment scheduling for patients.
- Provided backup assistance to office personnel.
- Monitored inventory levels of office supplies and equipment, placing timely orders to avoid shortages or disruptions in daily operations.
Education
High School Diploma -
Bethel High School
Spanaway, WA06-1995
Skills
- Documentation skills
- Policy analysis
- Regulatory compliance
- Account management
- Customer service
- Insurance coverage verification
- HIPAA compliance
- Authorization processing
Timeline
Surgery Authorizations and Insurance Specialist
Multicare Health Systems
05.2014 - 08.2025
Office Assistance
Bonney Lake Optical
09.2011 - 01.2014
High School Diploma -
Bethel High School
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