Summary
Overview
Work History
Skills
Education And Professional Development
Core Highlights
Timeline
Generic

Jackie Miller

Princeton,IL

Summary

Customer-focused professional transitioning into role of receptionist with a strong background in person-centered services, including long-term care and program management. Skilled in relationship-building, outreach, and team leadership with a proven ability to promote programs, connect with team and support families in making informed decisions. Adept at driving engagement through trust, compassion, and strategic communication. Passionate about helping others and representing organizations with professionalism and care.

Overview

21
21
years of professional experience

Work History

Day Program Team Supervisor

Gateway Services
05.2018 - 09.2025
  • Collaborated with case managers, medical professionals, and agencies to coordinate care and raise awareness of services.
  • Supervised and trained staff while fostering a positive, client-centered environment.
  • Delivered presentations and trainings, building trust with stakeholders and demonstrating the value of services.
  • Partnered with community organizations to create engaging activities that highlighted program strengths.
  • Assisted in hiring new employees by conducting interviews, providing recommendations.
  • Developed and implemented policies to improve team performance.
  • Maintained an organized filing system for all documents related to team activities.
  • Implemented strategies for improving efficiency within the workplace environment.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.

Day Services DSP

Gateway Services
02.2012 - 05.2018
  • Served as a key point of contact for families and case managers, representing services with professionalism and care.
  • Promoted individualized programs by clearly communicating outcomes and value to stakeholders.
  • Built strong relationships with clients and families throughout long-term engagement.
  • Assisted clients in community engagement and social activities.
  • Supported individuals with daily living skills and personal care needs.
  • Provided emotional support and encouragement to individuals in care.
  • Recorded client status progress and challenges in logbooks and reports.
  • I also worked in this position at Gateway Services from August 2006-October 2008. Giving the agency and people supported a total of 19 consecutive years of dedicated service.

CILA Home Team Supervisor

Gateway Services
10.2008 - 02.2012
  • Coordinated services that emphasized wellness, safety, and quality of life — reinforcing the organization’s reputation for compassionate care.
  • Supervised daily operations to maintain efficient team workflows.
  • Monitored performance metrics to identify areas for process improvement.
  • Facilitated team meetings to communicate goals and address challenges promptly.
  • Resolved conflicts by mediating discussions between team members constructively.
  • Collaborated with management to develop strategic initiatives for operational success.
  • Led team by answering questions and solving complex problems daily.
  • Assisted in hiring new employees by conducting interviews, providing recommendations.
  • Developed and implemented policies to improve team performance.
  • Implemented strategies for improving efficiency within the workplace environment.
  • Communicated effectively with other departments to ensure that all projects are completed on time.
  • Organized daily work schedules and delegated tasks to ensure timely completion of projects.

CNA, Memory Care Unit

Prairie View Nursing Home
01.2005 - 07.2006
  • Directly supported seniors in a long-term care setting, gaining first-hand knowledge of the needs of residents and families.
  • Built strong connections with families and healthcare staff, reinforcing the value of facility care.
  • Collaborated with healthcare team to support patient comfort and well-being.
  • Assisted patients with daily living activities and personal hygiene.

Skills

  • Scheduling/Time management
  • Creating & maintaining office documentation
  • Proficient in Microsoft Outlook & Word
  • Relationship building/Public speaking
  • Recreation planning & Implementation
  • Staff Development & Training
  • Program promotions/ Community engagement

Education And Professional Development

  • CPI Crisis Prevention Certification 2025
  • Trained by the Counsel of Quality and Leadership in the application of Personal Outcomes Measures 2022
  • Red Cross Adult CPR/First Aid Instructor 2021-current
  • AAIM Supervisor Training 2010
  • IVCC Coursework in Social Psychology, Sociology, Biology, English Composition II
  • IVCC, CNA Program, 2005
  • Freedom House, Volunteer Advocate Program, 2004
  • Heartland Community College, 2003

Core Highlights

  • Strong background in personal supports.
  • Relationship builder with case managers, physicians, and support staff.
  • Experienced public speaker and trainer, comfortable presenting to groups
  • Expertise in promoting programs, services, and organizational mission.
  • Trained in supervision, staff development, and compliance standards.

Timeline

Day Program Team Supervisor

Gateway Services
05.2018 - 09.2025

Day Services DSP

Gateway Services
02.2012 - 05.2018

CILA Home Team Supervisor

Gateway Services
10.2008 - 02.2012

CNA, Memory Care Unit

Prairie View Nursing Home
01.2005 - 07.2006
Jackie Miller