Jaclyn A. Moreno
Laredo
Summary
Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Reliable and knowledgeable educator with experience developing and delivering engaging lessons. Friendly individual enjoys helping students learn new concepts and subjects.
Overview
4
4
years of professional experience
Work History
Substitute Teacher
Webb County Head Start Program
10.2021 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Built strong relationships with students, parents, and colleagues to promote a positive learning environment.
- Improved overall classroom management by establishing a consistent routine and implementing clear expectations for behavior.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Customer Service Representative
Concentrix
10.2020 - 03.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Consulted with customers to resolve service and billing issues
- Used proven techniques to de-escalate angry customers during telephone interactions
- Explained benefits, features and recommendations to maximize client retention
- Answered inbound calls, chats and emails to facilitate customer service
Education
Associate of science -
Texas A&M International University
Laredo, TX12.2020
Bachelor of Arts - Psychology
Texas A&M International University
Laredo, TX03.2025
High School Diploma -
United High School
01.2017
Skills
- Credit Card Payment Processing
- De-escalation Techniques
- Data Entry
- Outbound/Inbound Calls
- Customer Service
- 46 wpm Typing speed
- Classroom management
- Student engagement
- Positive reinforcement
- Creativity in teaching
- Parent-teacher communication
- Discipline
Languages
English
Spanish
Timeline
Substitute Teacher
Webb County Head Start Program
10.2021 - Current
Customer Service Representative
Concentrix
10.2020 - 03.2021
Bachelor of Arts - Psychology
Texas A&M International University
High School Diploma -
United High School
Associate of science -
Texas A&M International University
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