Jackie Moreno
El Cajon,CA
Summary
Devoted Field Manager who sustains the highest level of customer service through efficient team and customer account management.
Overview
16
16
years of professional experience
Work History
Field Operations Manager
Elite Show Services
San Diego, CA
07.2013 - 08.2013
Successfully managed the activities of several team members in multiple locations. Made sure they were safe and events were running accordingly to city regulations
Clerk Specialist
El Cajon Jewely and Loan
El Cajon, CA
02.1998 - 07.2012
I researched items, input loans, appraisals, cleaned jewelry, cleaned tools, test gold, restore jewelry, correct loans, submit items to e-bay, car title loans and send out letters of defaults
Education
High School Diploma - Computers
Granite Hills High School
1996
Skills
- Conflict resolution techniques
- Team management
- Marketing savvy
- Meticulous attention to detail
- Persuasive
- Focused on customer satisfaction
- Management of remote employees
- Skilled multi-tasker PAWNDEX and SUPER PAWN
- software proficiency
- Deadline-oriented
- Scheduling
Accomplishments
Improved customer retention in 8 years by 78% from the previous five years.
Timeline
Field Operations Manager
Elite Show Services
07.2013 - 08.2013
Clerk Specialist
El Cajon Jewely and Loan
02.1998 - 07.2012
High School Diploma - Computers
Granite Hills High School
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