Jackie Peele
Jamestown,North Carolina
Summary
Dynamic clinical leader with over 13 years of experience in managed care, population health, and clinical consulting. Proven track record of success across diverse industries, showcasing exceptional interpersonal, problem-solving, and analytical skills that drive business performance improvements for clients. Well-versed in all facets of health benefits and well-being consulting, including operations, strategy, and finance, while serving as a trusted partner to enterprise stakeholders and employer clients.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Manager, Clinical Program Consultant
Aetna, a CVS Health
Hartford, CT
10.2024 - Current
- Led cross-functional teams to enhance operational efficiency and drive strategic initiatives.
- Developed and implemented process improvements to optimize resource allocation and reduce waste.
- Mentored junior managers, fostering skill development and promoting a culture of continuous improvement.
- Coordinated with stakeholders to align project goals with organizational objectives, ensuring successful execution.
Senior Client Success Manager
Well Dot, Inc.
Chapel Hill, NC
04.2024 - 10.2024
- Led client onboarding initiatives, enhancing user experience and satisfaction.
- Developed strategic account plans to drive client engagement and retention.
- Mentored junior team members, fostering professional growth and enhancing team performance.
- Implemented process improvements to streamline workflows and increase operational efficiency.
Northeast Region Lead Health, Equity and Wellbeing
Willis Towers Watson
Charlotte, North Carolina
08.2019 - Current
- Responsible for supporting clients in addressing key workforce issues; such as: physical, emotional and financial well-being, engagement and productivity, emerging technologies
- Lead for Mental Health Parity Center of Excellence in Non-quantitative Treatment Limitations (NQTLs)
- Supporting health care strategy, including plan design, benchmarking and gap analysis
- Vendor procurement, implementation and evaluation, including onsite/near-site clinics, telemedicine/telebehavioral health, wellness, care management, advocacy, clinical navigation, mobile applications and technology
- Support intellectual capital development across the specialty practice as well as other lines of business
- Provide insights around analytics including ROI and VOI
- Guidance provided on health delivery system interventions such as high performance networks, centers of excellence and value-based designs
- Develop and executive wellbeing programs including incentives across the four pillars of wellbeing (physical, financial, social and emotional)
- Identify opportunities to improve workforce access to care, affordability of care and sustained engagement to develop behavioral change
- Develop scopes of work, manage appropriate budgets related as well as lead request for proposals (RFPs) and request for information (RFI) within the clinical space.
Clinical Program Consultant
Aetna Insurance Company
01.2015 - Current
- Dedicated consultation of large employer accounts including Bank of America, United Parcel Service and Ruby Tuesday
- Dedicated consultation supporting the overall health of large employer populations
- Provide recommendations and strategies to reduce health care spend, improve health outcomes and mitigate risk now and in the future
- Management and measurement of clinical program ROI
- Manage client expectations and raise appropriate issues as needed
- Leverage and interpret data to analyze current programs and future opportunities
- In collaboration with existing Aetna account teams, establishes and maintains proactive relationships with customers, consultants, vendors, and other external constituents
- Analyzes data in relationship to medical cost trend in an effort to proactively identify solutions around controlling costs such as medical specialty pharmacy, infertility, utilization of consumer directed health plans
- Proactively analyzes and presents complex clinical data to customers and consultants in a comprehensive and non-clinical format.
Clinical Program Consultant
Marsh & McLennan Agency
06.2018 - 08.2019
- Responsible for delivering health analytics reports and clinical consulting projects to clients
- In collaboration with the Chief Medical Officer and National Director of Clinical Management, develop and execute on strategies to help mid-market clients control health care costs, improve health outcomes and promote employee engagement through analytic-based state of the art innovations and reporting
- Serve as the lead clinical market resource for client engagements, and assist in managing clinical relationships with payors, providers and employers
- Able to perform data analysis utilizing population health analytics applications
- Organize and present information with text-based summaries, infographics, graphs, tables and charts using MS Office applications and business intelligence applications such as Tableau
- Represent MMA externally at conferences and meetings
- Evaluate population health management solutions, such as pharmacy benefits management, telemedicine, disease management programs, mobile health technology, high performance networks, patient-centered medical homes/ACOs and workplace health and safety services
- Help with developing case studies that link data analytics and reporting with solution selection, implementation, tracking and trending
- Complete assigned training, participate in weekly team meetings and attend vendor and client meetings, as assigned, with MMA team members
- Participate in selling new clinical management projects to current and prospective clients
- Leverage existing MMA market contacts to growth Planning and Analytics for Total Health (PATH) services
- Responsible for the state of North Carolina with a client base of around 75 clients.
Clinical Nurse Case Manager/UR Specialist
Cone Health
05.2012 - 01.2013
- Assigned to Cardiology Service Line, Heart Failure, and Critical Care Medicine
- Utilization Review and discharge planning are major work activities
- Assisted in development of Heart Failure Program for discharge planning
- Member of Employee Task Survey for development of departmental goals for the upcoming fiscal year.
Nurse Manager for Progressive Coronary Unit
CMC NE Carolina Health Systems
01.2012 - 03.2012
- Direct supervision of 75-85 employees (60 FTEs)
- Corrective action, termination, counseling, and redirecting employees toward accepting policies and procedures of institution
- Creation, implementation, and analysis of departmental budget
- Variance analysis of budget.
Director of the Progressive Coronary Unit
Randolph Hospital
04.2010 - 01.2012
- Direct supervision of 75-85 employees (57 FTEs)
- Corrective action, termination, counseling, and redirecting employees toward accepting policies and procedures of institution
- Creation, implementation, and analysis of departmental budget
- Variance analysis of budget
- Patient satisfaction scores through Press Ganey
- Creator/Facilitator of Heart Failure Core Measure Program hospital wide
- Facilitator of Clinical Outcomes Council
- Provisions of Care Committee with focus on fall program hospital wide
- Revenue Integrity Team Member
- LEAN Team/RAP Team Facilitator
- Scheduling and Payroll Completion with Kronos
- Coaching and mentoring New Graduates for a total of 10 since beginning at Randolph
- Direct Communication with Physicians as well as upper Administration
- Capital Request Process including the purchase of a new Telemetry Monitoring System with DASH Monitors
- Responsible for daily operational needs of unit
- Performance Appraisal Process with all Employees.
Assistant Director of Neuroscience ICU
Moses Cone Health System
06.2007 - 04.2010
- Direct supervision of 50-60 employees
- Corrective action, termination, counseling, and redirecting employees toward accepting policies and procedures of institution
- Scheduling and payroll completion
- Member of Neuro, Trauma, Critical Care, and Stroke Clinical Improvement Committees
- GAP Mentor to new graduate nurses
- Integral component of communication between hospital and the unit for department specific to hospital wide updates and/or changes
- Observed budget process
- Direct clinical care when staffing ratios are down and require additional staff to operate
- Responsible for daily operational needs of unit
- Facilitate conversation and resolution with physicians, patients and/or families with complaints or concerns
- Performance appraisals for staff
- Co-Leader for Organ Donation and Transplantation
- Member of the Nursing Beat Journal for the Health System.
Nurse Case Manager for Home Care and CAP/C Case Manager
Hospice and Palliative Care of Greensboro
06.2006 - 06.2007
- Primary support for patients, families, and staff enduring symptom management, palliative care, psychological, and emotional concerns
- Collaborated with members of interdisciplinary team to plan and manage all cases
- CAP/C Case Manager for pediatric patients
- On Call/Triage responsibilities.
Nurse Case Manager for Long Term Care and Assisted Living
Capital Hospice
10.2005 - 05.2006
- Primary support for patients, families, and staff
- Collaboration with interdisciplinary team
- Supervised certified nursing assistants.
RN Clinical Level II in MSICU and ED
Inova Fairfax Hospital
06.2003 - 10.2005
- Immediate recovery for liver and kidney transplants
- Mechanical ventilation, sedation, continuous renal replacement, intraortic balloon pump, ventriculostomy
- Emergency Department including pediatrics
- Float Pool for all ICU’s including Trauma, Neuroscience, and Cardiovascular
- Charge Nurse, Preceptor, and Medical Surgical Emergency Responder (MSET).
Pediatric RN, Clinical Supervisor
Dr. Maria Reid and Dr. Avelin Quinlan
06.2004 - 08.2004
- Triage Nurse/Direct patient care
- Responsible for monthly immunization reports to the state
- Clinical Supervisor to all clinical staff.
Registered Nurse in Medical/Cardiac ICU
Georgetown University Hospital
05.2002 - 07.2004
- Recipient of a Fellowship in Critical Care
- Immediate recovery for liver transplants
- Arterial pressure monitoring, mechanical ventilation, sedation, and hemodynamic monitoring, obstetric critical care patients.
Education
Bachelor of Science in Nursing (BSN) -
University of North Carolina at Chapel Hill
Chapel Hill, North Carolina05-2002
Master of Science - Healthcare Administration
Capella University
Minneapolis, MN06-2027
Skills
- Confident in leadership role, able to articulate to various levels of administration the needs of those being supervised
- Organized and outside of the box approach to problems or changes required for the efficiency of unit and day to day operations
- Motivated to see the optimism in any situation
- Excellent problem solver, who works well under pressure
- Reputation as a team player with superb interpersonal skills
- Great relationships with healthcare team members, patients, and families
- Upbeat, personable, and highly energetic
- Knowledgeable in all facets of the nursing profession with a specialty in critical care
Accomplishments
- Heart at Work Recognition Premier Award December 2025
- Clinical Consulting, Strategy & Analytics Core Values Award September 2017
- National Accounts Southeast Market Most Valuable Player Award August 2017
- Winner National Accounts Keys to Success May 2017
- Winner National Accounts Keys to Success July 2017
- Nominated for 2015 Aetna National Accounts Leading the Way Award
- Nominated for the 2015 Aetna Chairman's Award
- Nominated for 2011 Greensboro News and Record's Top Triad Nurses
- Nominated for 2011 Great 100 Nurses of North Carolina
Certification
- 185338, 03/31/2028, North Carolina, Registered Nurse
- 4206975, 05/31/2028, Certified Case Manager (CCM)
- 19317092, 03/31/2027, North Carolina, NC Life and Health License
Timeline
Senior Manager, Clinical Program Consultant
Aetna, a CVS Health
10.2024 - Current
Senior Client Success Manager
Well Dot, Inc.
04.2024 - 10.2024
Northeast Region Lead Health, Equity and Wellbeing
Willis Towers Watson
08.2019 - Current
Clinical Program Consultant
Marsh & McLennan Agency
06.2018 - 08.2019
Clinical Program Consultant
Aetna Insurance Company
01.2015 - Current
Clinical Nurse Case Manager/UR Specialist
Cone Health
05.2012 - 01.2013
Nurse Manager for Progressive Coronary Unit
CMC NE Carolina Health Systems
01.2012 - 03.2012
Director of the Progressive Coronary Unit
Randolph Hospital
04.2010 - 01.2012
Assistant Director of Neuroscience ICU
Moses Cone Health System
06.2007 - 04.2010
Nurse Case Manager for Home Care and CAP/C Case Manager
Hospice and Palliative Care of Greensboro
06.2006 - 06.2007
Nurse Case Manager for Long Term Care and Assisted Living
Capital Hospice
10.2005 - 05.2006
Pediatric RN, Clinical Supervisor
Dr. Maria Reid and Dr. Avelin Quinlan
06.2004 - 08.2004
RN Clinical Level II in MSICU and ED
Inova Fairfax Hospital
06.2003 - 10.2005
Registered Nurse in Medical/Cardiac ICU
Georgetown University Hospital
05.2002 - 07.2004
Bachelor of Science in Nursing (BSN) -
University of North Carolina at Chapel Hill
Master of Science - Healthcare Administration
Capella University
Software Technology Experience
- Microsoft Products
- Jira
- Cotiviti & Artemis Data Warehouse
Publications
- Evidence-Based Approaches to Substance Use Disorder (Addiction) Treatment (2017)
- Reframing Palliative Care: Innovative Approaches to Symptom Management and Caregiver Supports (2016)
- Selecting Evidence-Based Vendor Partners in the CDHP Era (2016)
References
Available upon request, as well as portfolio with examples of work and performance appraisals.