Jackie Petrovich
Hoquiam,WA
Summary
Dynamic professional with extensive healthcare experience at Harbor Regional Health Center, excelling in patient registration and problem-solving. Proven ability to enhance operational efficiency through training and process improvements. Skilled in payment processing and follow-up, delivering exceptional service while managing high call volumes and ensuring accurate data intake.
Overview
31
31
years of professional experience
Work History
Optician
Hoquiam Vision Clinic
Hoquiam, WA
10.2018 - 03.2025
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Registration Clerk
Harbor Regional HealthCenter
Aberdeen, WA
10.2015 - 10.2018
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Managed high call volumes and directing calls to appropriate departments as needed.
Software Technician
Professional Practice Systems
Tacoma, WA
04.1994 - 06.2014
- Improved software performance by identifying and resolving technical issues in a timely manner.
- Identified areas for process improvements within the department''s operations which led to increased overall efficiency.
- Developed custom scripts to automate repetitive tasks, increasing efficiency within the IT department.
- Optimized software performance through regular maintenance activities such as patch installations and system upgrades.
Education
Trend Business College
Olympia, WA06.1989
Skills
- Problem-solving
- Patient registration
- Payment processing
- Registration data intake
- Follow-up skills
- Healthcare experience
Timeline
Optician
Hoquiam Vision Clinic
10.2018 - 03.2025
Registration Clerk
Harbor Regional HealthCenter
10.2015 - 10.2018
Software Technician
Professional Practice Systems
04.1994 - 06.2014
Trend Business College