Christy Mace
Chandler,AZ
Summary
Experienced optician skilled in developing individualized care plans and mentoring junior staff. Known for exceptional customer service and proficiency in billing processing, enhancing both patient experience and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Optician
Sonoran Desert Eye Center
07.2008 - 04.2020
- Guided patients through eyewear selection process, ensuring optimal fit and style.
- Educated clients on lens options and proper eyewear maintenance techniques.
- Collaborated with optometrists to develop individualized care plans for patients.
- Mentored junior staff in technical skills and customer service best practices.
- Streamlined inventory management processes, improving product availability and efficiency.
- Implemented quality control measures to enhance overall patient satisfaction rates.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Education
No Degree - ASL Interpreter
Pima Community College
Tucson, AZSkills
- Customer service
- Insurance verification
- Computer skills
- Insurance billing
- Retail sales
- Billing processing
- Appointment scheduling
- Administrative functions
- Inventory management
- Problem-solving
- Certified optician (ABO)
- Problem-solving abilities
Certification
- Certified Optician
Languages
American Sign Language
Limited Working
Timeline
Optician
Sonoran Desert Eye Center
07.2008 - 04.2020
No Degree - ASL Interpreter
Pima Community College