Jackie Pool
Austin,TX
Summary
Culinary professional skilled in high-pressure kitchen environments, specializing in high-quality dish preparation and timely service. Expertise in streamlining kitchen operations through effective collaboration and strong organizational skills. Committed to maintaining cleanliness and adhering to food safety standards, ensuring a productive work atmosphere.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Line Cook
Nickel City
Austin Texas
10.2024 - Current
- Prepared multiple orders during peak periods with high accuracy, enhancing customer satisfaction.
- Collaborated with team members to uphold a clean and safe working environment, following health guidelines.
- Set up cooking supplies and workstations to maximize productivity during opening and closing shifts.
- Adapted swiftly to new recipes and techniques, showcasing versatility and eagerness to learn.
- Cooked full-course meals according to restaurant recipes and specifications.
- Processed meats, poultry, and fish for frying purposes, ensuring quality preparation.
- Plated and presented dishes according to established restaurant standards for visual appeal.
- Maintained sanitation by changing cutting boards and surfaces between tasks to prevent cross-contamination.
Preloader/Package Handler Manager
United Parcel Service UPS
Austin, TX
09.2022 - Current
- Ensured strict compliance with company policies regarding safety, security, uniform standards, and package handling.
- Maintained a clean and organized working area to enhance operational efficiency.
- Identified errors in package information, defects, and discrepancies for timely resolution.
- Collaborated with warehouse personnel to optimize workflow and improve productivity.
Food and Beverage Manager
HMSHost
Austin, TX
09.2021 - Current
- Ensured timely completion of diverse employee tasks to maintain operational efficiency.
- Prepared food items consistently to meet customer demand.
- Managed work schedules to optimize staff availability and performance.
- Handled cash and credit card transactions accurately to maintain financial integrity.
- Greeted customers and resolved concerns promptly to enhance service experience.
- Tallied daily store revenue, ensuring accurate financial reporting.
- Coordinated truck and vendor orders to maintain inventory levels.
- Executed opening and closing procedures, including bank deposits, to ensure store readiness.
Customer Service Representative
AT&T
Austin, TX
01.2020 - 02.2024
- Providing information about products and services, taking orders, responding to customer complaints, processing returns, and performing countless other activities
General Manager/Line Cook
Mr. Gatti's Pizza
Houston, TX
01.2020 - 09.2021
- Ensured employees completed various assigned tasks efficiently.
- Prepared food items according to health standards.
- Developed work schedules to optimize staff coverage.
- Processed cash and credit card transactions accurately.
- Greeted customers and addressed inquiries promptly.
- Tallied daily store revenue to maintain financial accuracy.
- Managed truck and vendor orders to ensure inventory levels.
- Conducted opening and closing procedures for store operations.
Assistant General Manager/Line Cook/Prep Cook/Expo
Fuddruckers
Austin, TX
03.2014 - 02.2020
- Ensured employees executed diverse tasks efficiently.
- Prepared food items to meet customer demands.
- Created work schedules to optimize staffing.
- Processed cash and credit card transactions accurately.
- Greeted customers and addressed concerns promptly.
- Tallied daily revenue to monitor performance.
- Managed truck and vendor orders for inventory replenishment.
- Performed opening and closing procedures for store operations.
Shift Supervisor
HEB
Austin, TX
06.2013 - 03.2014
- Facilitated in checkout process
- Operated the register including payments
- Bagged groceries
- Providing customer service
Key Holder
Dollar General
Austin, TX
08.2012 - 06.2013
- Truck orders, vendor orders
- Inventory
- Stocking
- Assisting cashiers
- Providing customer services
- Opening & closing stores
- Made bank deposit
Education
Diploma - undefined
Del Valle High School
Del Valle, TX05.2012
Skills
- Guest services and customer support
- Team leadership and management
- Strategic planning and forecasting
- Budgeting and financial analysis
- Sales management and retail sales
- Recruitment and talent acquisition
- Purchasing and inventory control
- Food safety and culinary expertise
- Operations management and efficiency
- Profit and loss management
- Cash handling and register operations
- Merchandising and pricing strategies
- Shift supervision and team coordination
- Microsoft Office proficiency
- Catering and event planning
- Management
- Kitchen management
- Team management
- Customer service
- Profit & loss
- Operations management
- Sales
- Retail sales
- Sales management
Certification
Manager Servsafe
Timeline
Line Cook
Nickel City
10.2024 - Current
Preloader/Package Handler Manager
United Parcel Service UPS
09.2022 - Current
Food and Beverage Manager
HMSHost
09.2021 - Current
Customer Service Representative
AT&T
01.2020 - 02.2024
General Manager/Line Cook
Mr. Gatti's Pizza
01.2020 - 09.2021
Assistant General Manager/Line Cook/Prep Cook/Expo
Fuddruckers
03.2014 - 02.2020
Shift Supervisor
HEB
06.2013 - 03.2014
Key Holder
Dollar General
08.2012 - 06.2013
Diploma - undefined
Del Valle High School