Jackie Porter
Erie,MI
Summary
Adept at client relationship building and problem-solving, I significantly enhanced customer service levels at all previous places of employment. My expertise in quality assurance and schedule management, coupled with a proven track record in maintaining confidentiality, positions me as a valuable asset to any team seeking continuous improvement and administrative excellence.
Overview
7
7
years of professional experience
Work History
Client Care Supervisor
Help At Home/PRIME HHA
Toledo, OH
07.2022 - Current
- Hosted and attended community outreach events to attract new clients and extend corporate brand.
- Coordinated services for clients based on individual needs by matching clients with caregivers.
- Resolved client issues by correcting immediate problems and communicating with staff.
- Enforce disciplinary actions and termination of employees in accordance with company policies.
- Organize payroll, and submit corresponding documents.
- Maintain positive working relationships with multiple types of clientele, employees, and professional partners.
- Ensures compliance with local, state, and federal laws that align with company policies and procedures.
Veterinary Receptionist
MedVet
Commerce, MI
12.2020 - 07.2022
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Entered insurance, demographics and health history into patient database.
Customer Solutions Specialist
TNG Worldwide
New Hudson, MI
05.2020 - 12.2020
- Assisted customers with product selection, purchase decisions and inquiries regarding products or services.
- Created comprehensive reports on customer service activities and performance metrics.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Receptionist/Engagement Specialist
Oakdale Recovery Center
Canton, MI
11.2019 - 12.2020
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Lab Courier
St. Joseph Mercy Hospital
Ann Arbor, MI
03.2018 - 11.2019
- Utilized problem-solving skills to address and overcome unexpected delays, vehicle breakdowns, or route changes, ensuring minimal impact on delivery times.
- Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
- Transported medical specimens, lab results, and patient documents between hospitals and laboratories, ensuring timely and safe delivery.
- Processed paperwork related to deliveries, including consignments, manifests, and delivery notes, ensuring completeness and accuracy.
Education
Cosmetology License - Cosmetology
David Pressley School of Cosmetology
Taylor, MI05-2011
Licensed Practical Nurse - Nursing
Hondros College of Nursing
Maumee, OHSome College (No Degree) - General Studies
Schoolcraft College
Livonia, MISkills
- Client relationship building
- Client interviews
- Quality assurance
- Customer relationship management
- Problem-solving
- Continuous improvement
- Confidentiality
- Schedule management
- Processing Invoices and Billing
- Administrative support
- Record keeping
References
References available upon request.
Timeline
Client Care Supervisor
Help At Home/PRIME HHA
07.2022 - Current
Veterinary Receptionist
MedVet
12.2020 - 07.2022
Customer Solutions Specialist
TNG Worldwide
05.2020 - 12.2020
Receptionist/Engagement Specialist
Oakdale Recovery Center
11.2019 - 12.2020
Lab Courier
St. Joseph Mercy Hospital
03.2018 - 11.2019
Cosmetology License - Cosmetology
David Pressley School of Cosmetology
Licensed Practical Nurse - Nursing
Hondros College of Nursing
Some College (No Degree) - General Studies
Schoolcraft College