JACKIE PUGH
Dade City,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Customer Service Representative
Pasco County Utilities Customer Service
Land O' Lakes, Florida
2025.04 - Current
- Execute excellent customer service for water and sewer utility users. Responded to public inquiries regarding lien searches and satisfaction issues. Resolved billing disputes through effective troubleshooting strategies, enhancing customer satisfaction. Oversaw systematic account maintenance and resolution efforts, ensuring timely responses to customer issues. Coordinated swift dispatch of workers for outages or service interruptions, minimizing customer downtime. Assisted customers with requests for private lines, taps, hydrants, fees, and meter connections.
- Assisted customers with utility billing inquiries and account management.
- Resolved customer issues related to service interruptions and payment processing.
- Communicated effectively with customers via phone, email, and in-person interactions.
Customer Service Representative
AdventHealth
Tampa, FL
2024.02 - 2025.02
- Assisted with patient inquiries via phone or email, managed call screening and routing, coordinated appointment scheduling, validated insurance and referral data, and ensured patient confidentiality per HIPAA regulations.
- Assisted customers with inquiries regarding utility services and account management.
- Processed billing inquiries and resolved discrepancies efficiently and accurately.
- Educated customers on service options and payment plans to enhance satisfaction.
Insurance Customer Service Representative
USAA Insurance Professional
Tampa, FL
2022.06 - 2024.02
- Enhanced member experience through customer service by applying personal lines insurance expertise. Provided quotes and bound new business while managing billing payments and underwriting processes to support customer needs. Delivered comprehensive coverage options to protect clients' financial interests.
- Provided assistance to customers regarding policy inquiries and claims processing.
- Explained insurance coverage options and benefits to clients effectively.
- Processed customer requests for policy changes and updates promptly.
USPS SUPPORT EMPLOYEE
United States Postal Service, USPS
Zephyrhills, Florida
2021.07 - 2022.06
- Processed and organized incoming mail and parcels for efficient routing. Achieved high accuracy in sorting and placing mail into designated post office boxes. Inspected packages to identify and mitigate potential losses. Calculated shipping costs by accurately weighing items based on classification and destination.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Accounts Payable Clerk
Pasco County Accounts Payable & Records Clerk II
DADE CITY, FL
2010.08 - 2016.04
- Reviewed contracts, purchase orders, and ACH/Wire payments to ensure compliance with company policies.
- Created and managed correspondences and notices while scanning and indexing documents for improved organization and retrieval.
- Process vendor invoices for timely payment and accurate record-keeping.
- Maintain organized files for accounts payable documents and correspondence.
- Reconcile vendor statements to ensure account accuracy and resolve discrepancies.
Education
General Diploma - General Studies
Pasco High School
DADE CITY1998-06
Skills
- Customer relationship management
- Data entry
- Multichannel communication
- Efficient documentation
- Attention to detail
- Communication skills
- Conflict & Account resolution
- Adaptability & Dependability
Certification
Medical Courier Special Handling OSHA & Hazmat Rich Logistics Transport LLC 12/24/2024, Bloodborne Pathogens Training Certification ID: zdxdwwg329 Rich Logistics Transport LLC 12/24/2024, Mastering HIPPA Compliance Certification ID: m9hbboqgpu Rich Logistics Transport LLC 12/24/2024
Timeline
Customer Service Representative
Pasco County Utilities Customer Service
2025.04 - Current
Customer Service Representative
AdventHealth
2024.02 - 2025.02
Insurance Customer Service Representative
USAA Insurance Professional
2022.06 - 2024.02
USPS SUPPORT EMPLOYEE
United States Postal Service, USPS
2021.07 - 2022.06
Accounts Payable Clerk
Pasco County Accounts Payable & Records Clerk II
2010.08 - 2016.04
General Diploma - General Studies
Pasco High School