Jackie Ritchie
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Citizens Community Bank. Leveraged exceptional customer service and cash management skills to foster loyalty and improve transaction efficiency. Demonstrated strong work ethic and professionalism, achieving superior results in high-pressure environments. Excelled in compliance and teamwork, significantly boosting operational readiness and security in the Tennessee Army National Guard.
Overview
20
20
years of professional experience
Work History
Teller
Citizens Community Bank
Winchester, TN
02.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Trimmer/Packer
Tepro INC.
Winchester, TN
03.2015 - 07.2018
- Used hand tools to complete delicate work.
- Enhanced bud quality by carefully trimming and pruning plants according to growth patterns and industry standards.
- Fostered a positive work environment by maintaining a professional demeanor and collaborating closely with team members to achieve shared objectives.
- Increased overall plant health with meticulous attention to detail during the trimming process.
- Maximized yield through precise trimming techniques, reducing waste while maintaining product integrity.
- Maintained safety practices and quality controls.
- Showcased strong attention to detail by identifying and removing unwanted plant material from final product, preserving the highest possible quality for consumers.
25U Signal Support Systems Specialist
Tennessee Army National Guard
Lewisburg, TN
10.2008 - 11.2013
- Conducted thorough inventory assessments to ensure accurate records of all communications equipment at hand.
- Evaluated system performance regularly to identify areas for improvement, making necessary adjustments as needed.
- Implemented security measures on sensitive communications channels, protecting vital information from unauthorized access.
- Operated electronic warfare systems as part of an integrated strategy against enemy forces during training exercises.
88M Motor Transport Operator
Tennessee Army National Guard
Tullahoma, TN
10.2004 - 11.2006
- Increased unit cohesion by fostering a positive work environment through clear communication and teamwork among peers.
- Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
- Boosted operational readiness by ensuring all required equipment was secured properly on vehicles before departure.
- Achieved superior customer satisfaction ratings within the motor pool operations from both internal units as well as external clients requesting support services.
Education
High School Diploma -
Franklin County High School
Winchester TN05.2006
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Cash handling and management
- Patience and Empathy
- Compliance, banking laws, and regulations
Timeline
Teller
Citizens Community Bank
02.2022 - Current
Trimmer/Packer
Tepro INC.
03.2015 - 07.2018
25U Signal Support Systems Specialist
Tennessee Army National Guard
10.2008 - 11.2013
88M Motor Transport Operator
Tennessee Army National Guard
10.2004 - 11.2006
High School Diploma -
Franklin County High School