Jackie Rodriguez
Minneapolis,MN
Summary
Detail-oriented property management professional with over eight years of experience in tenant relations, leasing, and financial oversight. Adept at maintaining high customer satisfaction through responsive service, and fostering strong community engagement. Skilled in Yardi/CRM software, vendor management, and streamlining operations to ensure property success.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Cushman & Wakefield
Minneapolis, MN
03.2020 - Current
- Maintained monthly delinquency below 0.5%, and kept accurate records of all tenants' accounts in a 341-unit building.
- Assisted the multi-site property manager by being the main point of contact for all vendors and residents.
- Provided rent help resources to residents falling behind, and initiated eviction proceedings when necessary, according to Hennepin County guidelines.
- Organized community events to foster positive relationships among residents.
- Hit renewal goals of above 75%, and maintained an average of 4.7 stars on Google.
Leasing Consultant
Cushman & Wakefield
Minneapolis, MN
09.2017 - 02.2020
- Conducted tours of available apartments, highlighting features and amenities.
- Scored above 95% on all secret shops.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition, and preparing documentation for accounting.
Insurance Agent
Farm Bureau Insurance
Minneapolis, MN
05.2015 - 08.2017
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Scheduled meetings with prospective clients to discuss available products and services.
- Assessed customer risk levels and recommended appropriate coverage options.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Education
Bachelor of Arts - Communications
University of Minnesota
Minneapolis05-2014
Skills
- Yardi/CRM
- Blue Moon Software
- Tenant relations
- Conflict resolution
- Vendor Management
Timeline
Assistant Property Manager
Cushman & Wakefield
03.2020 - Current
Leasing Consultant
Cushman & Wakefield
09.2017 - 02.2020
Insurance Agent
Farm Bureau Insurance
05.2015 - 08.2017
Bachelor of Arts - Communications
University of Minnesota
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