STEPHANIE MALDONADO
Sanford
Summary
Dynamic professional with a proven track record adept in administrative support and customer service. Excelled in data entry and problem-solving, enhancing operational efficiency and client satisfaction. Skilled in fostering strong relationships and managing time effectively. Achieved significant improvements in file organization and customer relations, demonstrating a commitment to excellence and teamwork.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
Innovative Realty
04.2026 - 07.2026
- Guide prospective tenants through showings, process rental applications, and draft new leases or renewals.
- Coordinate with maintenance staff and vendors to ensure timely unit turnarounds, handle work order requests, and track progress.
- Travel locally (with mileage reimbursement) to complete move-in, move-out, and periodic property walkthroughs.
- Serve as a primary point of contact, resolving tenant inquiries, addressing complaints, and ensuring properties operate smoothly.
- Maintain accurate resident files, update property management spreadsheets, and provide general daily support to the Property Manager.
LEASING CONSULTANT
NORTHLAND INVESTMENTS
02.2025 - Current
- Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills.
- Managed daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence.
- Greeted potential tenants, conducted tours of properties and answered inquiries about the property or the surrounding area.
- Processed application and lease agreement by conducting rental history, credit check, and background check.
- Met with current tenants to review and renew leases.
- Drafted leases for new and renewing tenants using established templates, ensuring compliance with applicable laws.
- Resolved tenant complaints quickly and efficiently while maintaining positive relationships with customers.
ADMINISTRATIVE ASSISTANT
ASPIRE HEALTH PARTNERS
05.2024 - 02.2025
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Acting as a liaison between departments, clients, and external partners, handling correspondence, and ensuring effective communication across all levels of the organization.
- Maintaining accurate records and databases, including patient information, appointment schedules, and confidential documents, while ensuring compliance with privacy regulations.
- Working closely with colleagues to support organizational goals and contribute to a positive team dynamic.
SALES CONSULTANT
AFLAC
03.2023 - 05.2024
- Building and maintaining strong relationships with clients to understand their benefits needs and preferences. Conducting needs assessments to provide tailored solutions.
- Staying informed about Aflac's suite of insurance products, including supplemental health insurance, life insurance, and other benefits offerings. Effectively communicating product features and advantages to clients.
- Assisting clients with the enrollment process, providing guidance on policy options, and ensuring a smooth transition into Aflac's benefits programs.
- Conducting presentations and informational sessions for clients and their employees to explain how Aflac's products work, including benefits, coverage options, and claims processes.
- Supporting clients in navigating the claims process, providing assistance with paperwork, and addressing any questions or concerns that may arise.
- Used solution selling skills and sales knowledge to prospect new business and close sales calls.
- Engaged with prospective customers, building rapport and generating business.
CUSTOMER CARE REPRESENTATIVE
SEDGWICK
02.2022 - 03.2023
- Demonstrated strong communication skills to interact with customers via phone, email and online chat.
- Managed workload effectively by prioritizing tasks according to urgency or importance.
- Maintained confidentiality of customer records at all times in accordance with company policies.
- Developed positive relationships with customers by providing accurate information and responding promptly to requests.
- Collaborated with other departments to resolve escalated cases efficiently.
- Tracked progress of cases using internal software programs and databases.
- Investigated complex customer inquiries utilizing multiple resources for resolution.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
Education
High School Diploma -
Olympia High School
Skills
- Administrative support
- Problem-solving
- Scheduling
- File organization
- Customer relations
- Market Knowledge
- Sales and marketing
- Data entry
- Time management
- Task prioritization
- Critical thinking
- Yardi/CRM
- Interpersonal Skills
Timeline
Assistant Property Manager
Innovative Realty
04.2026 - 07.2026
LEASING CONSULTANT
NORTHLAND INVESTMENTS
02.2025 - Current
ADMINISTRATIVE ASSISTANT
ASPIRE HEALTH PARTNERS
05.2024 - 02.2025
SALES CONSULTANT
AFLAC
03.2023 - 05.2024
CUSTOMER CARE REPRESENTATIVE
SEDGWICK
02.2022 - 03.2023
High School Diploma -
Olympia High School