Jackie Ruggiero
Burnt Hills,NY
Summary
Very detail-oriented, my recent profession as a Warranty Administrator has sharpened my multitasking skills, as well as customer service skills. Offering 6 years of service experience, as well as time in reception, accounts payable, and payroll throughout the last 10 years of my career. I’m looking to grow, and utilize my skills to further advance me in the next chapter of my professional career.
Overview
16
16
years of professional experience
Work History
Warranty Administrator
Rensselaer Honda
06.2013 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Service BDC - schedule service appointments, direct incoming calls to the appropriate advisor
- During this time I have also been in an Accounts Payable position where I paid company bills monthly, and processed payroll
Brand Ambassador
Hart Agency
07.2012 - Current
- Approach customers, and interact in natural conversation with the goal of developing knowledge of the brand being represented
- Engage, and educate customers to deliver an amazing shopping experience
- Offer product samples, answer questions to the best ability, and assist in helping customers find items
Cocktail Server
Saratoga Casino Hotel
04.2009 - 07.2012
- Greeted VIP clientele, while providing efficient and courteous service
- Anticipated guest needs, and provided them in a proactive timely manner
- Maintained a clean, and organized table/VIP area
- Set up equipment, furnishings, food service ware and decor for all catered events
Education
BS Of Business And Technology Management - Business And Technology Management
State University of New York At Delhi
Delhi, NY12.2011
AS Degree In Business And Administration - Business Administration
Schenectady County Community College
Scotia, NY12.2009
High School Diploma -
Burnt Hills-Ballston Lake Senior High School
Burnt Hills, NY06.2006
Skills
- Excellent verbal, and written communication
- Proficient in Microsoft Word, Excel, and PowerPoint
- Ability to mesh practicality and creativity
- Exceptional organizational skills
Timeline
Warranty Administrator
Rensselaer Honda
06.2013 - Current
Brand Ambassador
Hart Agency
07.2012 - Current
Cocktail Server
Saratoga Casino Hotel
04.2009 - 07.2012
BS Of Business And Technology Management - Business And Technology Management
State University of New York At Delhi
AS Degree In Business And Administration - Business Administration
Schenectady County Community College
High School Diploma -
Burnt Hills-Ballston Lake Senior High School
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