Jackie Steinberg
Jacksonville,FL
Summary
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of [Product or Service] sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Lead Sales Associate
Badcock Furniture
Jacksonville, FL
03.2018 - 01.2023
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained, coached, and mentored new sales associates for maximum performance.
- Processed and stocked merchandise in accordance with store standards.
- Developed and maintained knowledge of current sales and promotions.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Greeted customers and provided product advice to increase sales.
- Handled cash register operations and customer transactions to process payments.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Customer Service Cashier
Copa Cabana Casino
Jacksonville, FL
01.2014 - 03.2018
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Redeemed coupons to discount purchases.
- Utilized various software applications to process customer orders.
- Developed and managed relationships with customers to increase customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
Manager
American Landscaping
Baytown, TX
01.2007 - 01.2014
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Bachelor of Arts - Psychology
Post University
Waterbury, CT 03.2023 - Current
Skills
Consultative sales techniques
Client relationship building
Sales strategy
Employee training
Sales pitching
Meeting sales goals
Cash Handling
Store opening and closing
Timeline
Bachelor of Arts - Psychology
Post University
03.2023 - Current
Lead Sales Associate
Badcock Furniture
03.2018 - 01.2023
Customer Service Cashier
Copa Cabana Casino
01.2014 - 03.2018
Manager
American Landscaping
01.2007 - 01.2014