Summary
Overview
Work History
Education
Skills
Timeline
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Jackie Stout

Mansfield,Texas

Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 6 years of extensive leadership experience in retail. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

10
10
years of professional experience

Work History

Team Manager

Amazon
Seattle, WA
06.2015 - Current
  • Led employee relations through effective communication, coaching, training and development.
  • Evaluated employee performance on weekly basis and coached and trained 30 team members, increasing quality of work and employee motivation.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Assisted in employee relations such as payroll, leave options and career development.

Customer Service Associate

Amazon
Seattle, WA
06.2012 - 06.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Education

Business - HIT -

DeVry University
Downers Grove, IL

High School Diploma -

Mansfield High School
Mansfield, TX
05.2004

Skills

  • Technical Proficiency
  • Continuous Improvement Projects
  • Managing Operations and Efficiency
  • Efficient and Detail-Oriented
  • Staff Meetings
  • Corrective Actions
  • Deep Dive

Timeline

Team Manager

Amazon
06.2015 - Current

Customer Service Associate

Amazon
06.2012 - 06.2015

Business - HIT -

DeVry University

High School Diploma -

Mansfield High School

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Jackie Stout