Experienced in the service industry, with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Manager
Provision On The Fly
01.2023 - 08.2023
Coordinated team collaboration to share ideas and build best practices.
Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Led employee relations through effective communication, coaching, training, and development.
Delivered regular team meetings for aligned work towards common goals.
Completed weekly inventory and ordered necessary supplies and goods for the store
Barista
Gypsy Queen Java
03.2021 - 03.2022
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Waitress
Fish River Grill
01.2016 - 12.2020
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials, and took drink orders.
Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Trained new waitstaff on proper food handling, customer service and safety procedures.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - Psychology Major + Behavior Analysis Minor
The University of West Florida
Pensacola, FL
05.2025
Associate of Science - General Studies
Coastal Alabama Community College
Bay Minette, AL
05.2022
High School Diploma -
Gulf Shores High School
Gulf Shores
05.2021
Skills
Managing Operations and Efficiency
Technical Proficiency
Goal Attainment
Continuous Improvement Projects
Strength Optimization
Maintaining Clean Work Areas
Certification
Certified in Microsoft Word, Microsoft Excel, and Microsoft Powerpoint
Timeline
Team Manager
Provision On The Fly
01.2023 - 08.2023
Barista
Gypsy Queen Java
03.2021 - 03.2022
Waitress
Fish River Grill
01.2016 - 12.2020
Bachelor of Arts - Psychology Major + Behavior Analysis Minor