Jackie Umana
Hempstead,NY
Summary
Fashion design student with hands-on customer service experience in fast-paced environments. Skilled at connecting with clients, delivering personalized experiences, and keeping spaces organized and visually appealing. Experienced in garment construction, styling, and trend awareness, with strong communication, problem-solving, and teamwork skills. Passionate about combining creativity and client service to create exceptional retail experiences.
Overview
3
3
years of professional experience
Work History
Barista Trainer
Starbucks
Freeport, New York
10.2023 - Current
- Make drinks quickly and accurately, and adjusting to customer preferences.
- Use the POS system confidently and multitasking during peak hours.
- Connect with customers, and help create a welcoming environment.
- Support my team by restocking, staying aware of store needs, and helping things run smoothly.
- Train new baristas by teaching drink routines, customer service skills, and store standards, helping them feel comfortable and confident on the floor.
Florist
Whole Food Market
Garden City, New York
11.2022 - 05.2023
- Unboxed, restocked, and organized fresh flowers to keep the department looking full and inviting. I took care of the flowers daily by trimming stems, refreshing water, and removing damaged pieces.
- Helped customers pick out flowers based on the occasion and their preferences.
- Created simple and custom bouquets, depending on what customers asked for.
Education
Associate of Applied Science - Fashion Design
Nassau Community College
Garden City, NYSkills
Client Service & Customer Experience
- Building friendly, genuine connections with customers
- Active listening and understanding client needs
- Delivering personalized service in fast-paced environments
- Memorizing regulars' names and orders
Retail & Operational Skills
- POS transactions with accuracy and speed
- Product presentation, organization, and visual awareness
- Stocking, restocking, and maintaining a clean, inviting space
- Problem-solving under pressure to ensure smooth operations
Fashion & Creative Skills
- Garment construction, tailoring, and fit awareness
- Styling, silhouettes, color coordination, and trend knowledge
- Collection development and design projects
Teamwork & Communication
- Supporting and collaborating with team members
- Training and mentoring new staff
- Strong organization, attention to detail, and reliability
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Japanese
Elementary
Timeline
Barista Trainer
Starbucks
10.2023 - Current
Florist
Whole Food Market
11.2022 - 05.2023
Associate of Applied Science - Fashion Design
Nassau Community College