Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Jackie Vance

Commercial Point,OH

Summary

Focused teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Very trustworthy, dependable and punctual. Service with a smile!

Overview

37
37
years of professional experience

Work History

Bank Teller

PNC Bank
04.2015 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven (TCR) approaches.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.
  • Placed orders for customer checks and verified starting numbers.
  • Sold and cross-sold bank products to new and existing customers.
  • Removed mutilated currency from circulation.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Assisted with training of new tellers on policies and procedures.
  • Maintained friendly and professional customer interactions.
  • Processed stop payments.
  • Cross-sold credit cards, loans and other bank products.
  • Helped bank manager with calls to get business customers in for reviews.
  • Lobby engaged.

Grill Cook

Station House
08.2012 - 04.2015
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Prepared food items such as meats, for frying purposes.
  • Grilled meats to customer specifications.
  • Prep work for night shift.
  • Stored and handled goods correctly to maintain freshness and condition.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Adhered to strict food safety regulations and hygiene standards.
  • Restocked stations and supplies during slower periods between rushes.

Cancer/ Reconstruction/ Broken Leg/ Crushed Ankle

Home
02.2010 - 08.2012
  • Had cancer, 2 surgeries, reconstruction 2 surgeries, broken leg & crushed ankle 2 surgeries. Not fun few years.

Pharmacy Technician

Apothecare
05.2004 - 01.2010
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Collected co-payments or full payments from customers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Cashier to Pharmacy Technician

Big Bear Supermarket
04.1987 - 04.2004
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Collected co-payments or full payments from customers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Started out as Cashier at Big Bear then went to pharmacy as cashier and they paid for me to get my pharmacy technician license.

Education

Accounting, Math 1 & Math 2, & Pharmacy Technician

Cornell University
Ithaca, NY

Skills

  • Financial Software
  • Asset Management
  • Financial Transactions
  • Customer Relationship Management
  • Deposit and Withdrawal Management
  • Cash Counting
  • Money Handling
  • Data Inputting
  • Customer Relationship Development
  • Signature Verification
  • Upselling Skills
  • Worked with TCR

Hobbies

Being with my family.

Traveling.

Relay for Life, collecting donations for our Silent Auction.

Timeline

Bank Teller

PNC Bank
04.2015 - Current

Grill Cook

Station House
08.2012 - 04.2015

Cancer/ Reconstruction/ Broken Leg/ Crushed Ankle

Home
02.2010 - 08.2012

Pharmacy Technician

Apothecare
05.2004 - 01.2010

Cashier to Pharmacy Technician

Big Bear Supermarket
04.1987 - 04.2004

Accounting, Math 1 & Math 2, & Pharmacy Technician

Cornell University

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