Jackie Veloz
Houston,TX
Summary
Administrative Clerk supports front-desk operations by managing calls, scheduling, correspondence, and visitor flow in a service-focused setting. Brings Microsoft Office, data entry, and administrative support skills to keep records, orders, and payroll details organized with steady accuracy. Known for maintaining clear communication and dependable follow-through across day-to-day office tasks.
Overview
1
1
Language
20
20
years of professional experience
Work History
Assistant Manager
Gulf Garden Pub
Houston, TX
07.2019 - 04.2025
- Managed inventory, monitored stock levels, and ordered supplies to keep bar operations fully stocked.
- Handled customer service issues and supported a consistent guest experience during high-volume shifts.
- Scheduled staff, assigned tasks, and coordinated coverage to keep service running smoothly.
- Processed payroll and maintained administrative support for routine management tasks.
- Assisted with recruiting, interviewing, and onboarding new employees while reinforcing health and safety compliance.
In-Home Care Provider
Self-Employed
Houston, TX
02.2008 - 07.2021
- Managed one patient while balancing appointment scheduling and caregiver coordination.
- Supported daily living needs through meal preparation, light housekeeping, grocery shopping, and companionship.
- Reminded clients to take physician-ordered medications and tracked routine schedules.
- Provided transportation to appointments and outings while maintaining a reliable, patient-focused schedule.
- Translated English and Spanish communication to support clearer coordination between clients and providers.
Medical Receptionist/Medical Assistant
Southwest Family & Wellness Clinic
Houston, TX
02.2015 - 07.2019
- Coordinated 4-6 appointment requests weekly by scheduling visits, balancing provider calendars, and keeping office flow on track.
- Managed 5-8 patient check-ins per shift while greeting arrivals, answering phones, and routing patients to the right provider.
- Performed patient vitals, verified health insurance, and processed co-pays and payments with accurate front-office support.
- Translated between English and Spanish to support patient communication and reduce intake delays.
- Notified providers of patient arrivals and managed appointment flow to keep daily visit timing organized.
- Arranged labs, tests, referrals, and hospital admissions while coordinating follow-through across patient visits.
- Used Microsoft Word, Excel, and Outlook to maintain administrative records and support daily office communication.
Medical Receptionist
Avatar Home Health Care & Hospice Agency
Houston, TX
11.2012 - 12.2014
- Managed appointment schedules and updated visit status for field nurses and therapists.
- Maintained patient records and updated EMR/EHR entries to keep documentation current.
- Coordinated referrals, health insurance authorizations, and hospital admissions across the care team.
- Filed and retrieved documents while keeping patient information organized and accessible for daily office needs.
- Used Microsoft Word, Excel, and Outlook to support correspondence, tracking, and administrative follow-up.
Administrative Assistant
Cune Electronics
Houston, TX
03.2008 - 04.2012
- Processed 50-70 invoices and purchase orders each month while supporting presentation, brochure, and business card preparation.
- Created invoices, purchase orders, brochures, binders, and business cards for internal and external business use.
- Managed phones, email correspondence, and incoming mail and packages with organized daily routing and distribution.
- Handled cash and supported light bookkeeping duties with accurate day-to-day office recordkeeping.
- Performed filing, photocopying, data entry, and transcribing to keep administrative records current and accessible.
- Prepared documents and supported routine office tasks with consistent attention to accuracy and turnaround.
Education
Certificate - Medical Billing and Coding - Health Information Coding
DeVry University
Illinois01-2027
Certificate - Medical Assistant
Remington College
Houston, TX10-2013
Associates of Applied Science - Business Administration
Remington College
Houston, TX10-2005
Skills
- Bilingual (Eng/Spa)
- Administrative support
- Customer service
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- 60-70 WPM
- Data Entry
- Appointment scheduling
- Insurance verification
- Referral coordination
- Insurance authorization processing
- Medical records management
- Medical software: Medisoft, Allscripts, Kinnser, Practice Fusion
LANGUAGES
English, Spanish
Timeline
Assistant Manager
Gulf Garden Pub
07.2019 - 04.2025
Medical Receptionist/Medical Assistant
Southwest Family & Wellness Clinic
02.2015 - 07.2019
Medical Receptionist
Avatar Home Health Care & Hospice Agency
11.2012 - 12.2014
Administrative Assistant
Cune Electronics
03.2008 - 04.2012
In-Home Care Provider
Self-Employed
02.2008 - 07.2021
Associates of Applied Science - Business Administration
Remington College
Certificate - Medical Assistant
Remington College
Certificate - Medical Billing and Coding - Health Information Coding
DeVry University