Jackie Ware

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
• Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
• Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
• Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
• Packaged and priced each product according to company pricing procedures.

Same as above. I started as a crew member and moved up to general manager within this time.

• Managed table turnover rate effectively allowing for more guests served per shift.
• Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
• Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
• Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
• Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.

• Developed comprehensive research reports, providing actionable insights to stakeholders.
• Trained colleagues in specialized software programs, increasing departmental productivity through optimized workflows.
• Presented research findings at conferences, contributing to the advancement of industry knowledge.
• Analyzed complex datasets using statistical methods, identifying trends and patterns that informed decision-making processes.
• Adapted work process and methods based on findings and literature review with limited supervision.