Jackie White
Menlo Park,CA
Summary
Lead Medical Support I posses a wide variety of knowledge in customer service. Experience in an administrative medical settings, and patient scheduling. Expertise in training teams, managing patient records, and optimizing clinic operations to enhance patient care. Proficient in healthcare software, ensuring accurate data management and seamless communication among clinical staff. Known for strong organizational skills and attention to detail, ready to drive efficiency and support a patient-focused healthcare environment.
Overview
9
9
years of professional experience
Work History
Lead Medical Support Assistant
Department of Veterans Affairs
Palo Alto, CA
11.2023 - 12.2025
- Lead dental clinic operations, training Medical Support Assistants on appointment processes and communication with call centers. Schedule and cancel routine appointments across multiple VA clinics, ensuring excellent patient care. Implement efficient workflow strategies, addressing veteran inquiries and consults. Monitor staff performance and provide training, maintaining adherence to policies and procedures.
- Trained staff on appointment scheduling and dental procedures.
- Developed strategies to improve call response times.
- Reviewed medication orders and community care requests.
- Coordinated clinical care and resolved employee concerns.
- Oversaw medical record management, ensuring compliance with regulations and accuracy of information.
- Trained new staff on administrative procedures and use of electronic health record systems.
- Coordinated communication between healthcare providers and veterans to ensure continuity of care.
- Managed patient appointment scheduling and follow-up to enhance clinic efficiency.
Resident Services Coordinator (PT)
Life Moves Navigation Center
Redwood City, CA
09.2024 - 02.2025
- Advocated for resident rights, ensuring compliance with organizational policies and community standards.
- Managed accurate record keeping systems to track resident interactions, incidents, and program participation effectively.
- Promoted resident safety by conducting regular property inspections to identify potential hazards or maintenance issues.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Provided compassionate support during times of crisis or personal difficulty for individual residents as needed.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Advanced Medical Support Assistant
Department of Veterans Affairs
Palo Alto, CA
08.2022 - 11.2023
- Oversee patient enrollment and verify primary care providers in fast-paced Ophthalmology/ENT clinic. Manage workloads during staffing shortages, ensuring smooth appointment processing through Vista scheduling. Prioritize daily tasks, including contacting patients for appointments, returning voicemails, and handling cancellations. Train staff on clinic procedures and verify consultations in CPRS system for accurate communication.
- Streamlined appointment scheduling to maximise available slots and reduce no-shows.
- Monitored consults and returned reports, ensuring accuracy in patient follow-ups.
- Advocated for patients needing additional services within the VA system.
- Analysed scheduling concerns to optimise clinic access and efficiency.
Residential Advocate (PT)
Home First Housing & Family Services
Sunnyvale, CA
06.2023 - 12.2023
- Advocated for client needs, ensuring access to essential services and resources.
- Developed personalized service plans, fostering individual empowerment and self-sufficiency.
- Coordinated with community organizations to enhance support networks for families in need.
- Conducted assessments to identify barriers, providing tailored solutions for housing stability.
- Upheld confidentiality standards while handling sensitive information about residents backgrounds or personal struggles.
- Assisted residents in achieving personal goals by providing resources, guidance, and encouragement.
- Documented data and completed accurate updates to case records.
- Fostered a supportive atmosphere within the residential setting by promoting inclusivity, empathy, and understanding among all members of the community.
- Provided essential support for residents by developing individualized service plans and conducting regular follow up meetings.
- Responded effectively to crises situations, utilizing de-escalation techniques and coordinating appropriate interventions.
Nurse/Administrative Assistant
Department of Veterans Affairs
Dallas, TX
03.2017 - 07.2022
- Coordinate and track consults with non-veterans affairs providers as needed. Collaborate with Navarre Transportation for patient transport to residences and medical facilities. Train medical staff across multiple clinics on scheduling regulations and appointment management. Monitor incoming calls, ensuring timely and effective resolutions for patient inquiries. Maintain compliance with MCCR regulations and execute appointment management processes accurately.
- Streamlined appointment scheduling, limiting overbooking to two per day.
- Conducted daily patient rounds, ensuring cleanliness and readiness of medical rooms.
- Administered vital signs and recorded patient data for continued care.
- Monitored safety equipment, ensuring availability in emergencies.
Education
Associate of Science - Behavioral Sciences
West Valley Mission College
Santa Clara, CA12.2018
Skills
- Patient Scheduling
- Consult Tracking
- Communication Skills
- Microsoft Office
- HIPAA compliance
- Critical thinking
- Insurance verification
- Team Training
- Organizational Skills
- Vista Scheduling
- Data Management
- BLS Certification
Timeline
Resident Services Coordinator (PT)
Life Moves Navigation Center
09.2024 - 02.2025
Lead Medical Support Assistant
Department of Veterans Affairs
11.2023 - 12.2025
Residential Advocate (PT)
Home First Housing & Family Services
06.2023 - 12.2023
Advanced Medical Support Assistant
Department of Veterans Affairs
08.2022 - 11.2023
Nurse/Administrative Assistant
Department of Veterans Affairs
03.2017 - 07.2022
Associate of Science - Behavioral Sciences
West Valley Mission College