Jackie Williams
Silver Spring,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Interested in expanding development of Physical Therapist Assistants to support clinic operations and expand the accessibility of care for patients in a fiscally responsible manner.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinic Coordinator/ PTA
Medstar National Rehabilitation Network
11.2010 - Current
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Provide assistance to Clinic Director in overseeing clinic operations and handling customer service issues
- Lead a team of 10 clinic assistants and 4 PTAs to support clinic operations including comprehensive training to provide quick integration into the team
- Active mentor for Orthopedic PT/PTA; New hire/new grad PTA and aspiring leaders
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Assisted in hiring new clinic staff members, conducting interviews and evaluating candidates based on skills and cultural fit within the team dynamic.
- Optimized patient experience by consistently monitoring and addressing feedback collected through satisfaction surveys.
Physical Therapist Assistant
Medstar National Rehabilitation Network
01.2008 - 11.2010
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Enhanced patient rehabilitation outcomes by closely monitoring progress and adjusting treatment plans accordingly.
- Ensured accurate documentation of all patient interventions, progress notes, and billing information in electronic medical records.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of physical therapy assistance.
- Developed strong patient rapport and trust through empathetic listening and consistent encouragement during the rehabilitation process.
Physical Therapist Assistant/ ATC
Physiotherapy Associates
06.2003 - 01.2008
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Educated athletes on proper nutrition, hydration, and recovery strategies for optimal performance.
- Assisted with event coverage coordination to ensure appropriate injury prevention strategies were implemented during competitions.
Education
Associate of Applied Science - Physical Therapy Assistant
Arapahoe Community College
Littleton, CO12.2005
Bachelor of Science - Sports Medicine
High Point University
High Point, NC05.2003
Skills
- Patient Care Coordination
- Healthcare administration
- Critical thinking abilities
- Organizational Skills
- BLS/ AED certified
Certification
- Licensed Physical Therapist Assistant - 2006-present
- Retired Certified Athletic Trainer 2003-2014
Timeline
Clinic Coordinator/ PTA
Medstar National Rehabilitation Network
11.2010 - Current
Physical Therapist Assistant
Medstar National Rehabilitation Network
01.2008 - 11.2010
Physical Therapist Assistant/ ATC
Physiotherapy Associates
06.2003 - 01.2008
Associate of Applied Science - Physical Therapy Assistant
Arapahoe Community College
Bachelor of Science - Sports Medicine
High Point University
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