Jackie Wilson
Carrollton,GA
Summary
To leverage my experience in operations and team leadership toward managing the development and improvement of operational tools, reports, and customer-facing functionality at a dynamic organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Independent Courier
Veho Muvi
Lithia Springs, GA
07.2023 - Current
- Checked and secured package loads before deliveries.
- Coordinated parcel delivery using strong time management skills.
- Documented pickups and deliveries and submitted reports after shift.
- Sorted shipments and scheduled routes to meet company standards and time requirements.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Scanned inbound and outbound packages to sort for destination.
Shipping Team Lead
Walmart.com
Carrollton, GA
09.2020 - 06.2023
- Assigned daily tasks to shipping team members and monitored their performance.
- Coordinated with carriers and vendors to ensure timely deliveries of products.
- Provided training for new staff on warehouse operations and safety protocols.
- Developed strategies to improve operational efficiency within the shipping department.
- Maintained records of incoming and outgoing shipments using automated systems.
- Collaborated with other departments such as Sales, Customer Service and Logistics for smooth flow of operations.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Implemented best practices for safe handling of hazardous materials shipments.
Damaged Clerk
Walmart.com
Carrollton, GA
05.2020 - 09.2020
- Put morning numbers in daily by 8:00 am.
- Process damaged freight through E-Salvage portal for internal & external damages.
- Created Liquidation, Donations pallets daily using different codes for processing IHD- Internal, DFV- Carrier, RDC-D-Walmart, NDNI- NO DATA, Always Walmart.
- Shipped 4-6 liquidation and donation trailers weekly.
- Prepare LIQ & Donation pallets, print PLACARD for all updated LIQ & Donation pallets tape PLACARD on front and back of each pallet.
- Send emails to wmretruns@imar.com stating 1 load with 18 pallets advising to see manifest for loads and reply with desired pick-up date and time.
- Releasing Liquidation trailers always login YMS print TCR with trailer number added SCAC code always (CHRO) Walmart status is always (RV) input seal number on TCR print for driver picking up loads.
Com.Packer
Walmart.com
09.2019 - 05.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Processed and packed 400 to 600 units daily.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers, and picking up products from the floor.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
General Manager
McDonald's Fast Food Restaurant
Carrollton, GA
03.2016 - 06.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Sales and guest counts increase while maximizing opportunities in [ Labor, Food Cost, and People ]. Operational efficiencies by coordinating staff development and successfully planning effective training policies.
- Top-notch service standards and memorable customer experiences for every guest.
- Breakfast sales increased by 4% with improved quality to customers while working with the team to deliver excellent customer service.
- Reduced turnover by 50% through morale-boosting strategies such as employee appreciation days and effective training policies.
Education
Bachelor of Science - Computer And Information Systems Security
Bellevue University
Bellevue, NE11.2025
Skills
- Warehousing Operations
- Training and Development
- Heavy Lifting
- Effective Communication
- Verbal and Written Communication
- Materials Transportation
- Certified Forklift Driver
- Shipping and Receiving
Certification
- Certified L4 Trainer Walmart.Com
- H U Graduate Business Leadership Capstone
- Certified Notary Signing Agent
Timeline
Independent Courier
Veho Muvi
07.2023 - Current
Shipping Team Lead
Walmart.com
09.2020 - 06.2023
Damaged Clerk
Walmart.com
05.2020 - 09.2020
Com.Packer
Walmart.com
09.2019 - 05.2020
General Manager
McDonald's Fast Food Restaurant
03.2016 - 06.2019
Bachelor of Science - Computer And Information Systems Security
Bellevue University
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