Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Jacqueline Perez

Jacqueline Perez

Optical Supervisor
Milwaukee,WI

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Optical Supervisor

Visionworks
11.2022 - Current
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Reduced customer service complaints 10% by designing new methods of resolutions.

Sr. Optical Lead

Visionworks
10.2021 - 11.2022
  • Optical lead, dispensing, selling, adjusting eyewear
  • Sold over 300,000 for the business in just half the year
  • Fast paced environment, wonderful under pressure
  • Troubleshooting and customer service is part of the everyday job
  • Same position as previously but with a different job title.

Lead Optician

Brookfield Vision Center
02.2019 - 10.2021
  • As an optician I do adjustments and dispensing of eyewear as well as sales and even lab work
  • Edging lenses, and second inspecting glasses before they go out to a patient
  • I provide knowledge and help educate the patient through the process of purchasing new eyewear
  • I also help troubleshoot any problems with glasses and I am also responsible for admin work like claiming to vision insurance and some medical insurance as well.

Third Key Manager

Visionworks
08.2016 - 02.2019
  • As a third key manager I completed various task, including sales, adjustments, bank deposits, payroll, and training new employees
  • I started out as an optician, helping patients with dispenses and adjustments, later getting into sales, and proving patients with the correct tools to succeed with their new wear as well as informing them and helping them choose the appropriate lenses for their lifestyle
  • As a manager I started to take role in training new employees and running payroll, making bank deposits and doing admin tasks.

Education

High school diploma - undefined

Skills

  • EMR Systems
  • Insurance Verification
  • Laboratory Experience
  • Medical Billing
  • Medical Records
  • Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
  • Group Insurance
  • Closing Procedures
  • Staff Assignments
  • Sales Transactions
  • Marketing Initiatives
  • Employee Coaching
  • Training Employees
  • Eyeglass Fittings
  • Quality Processes
  • Insurance Claims
  • Selling Techniques
  • Product Knowledge
  • Frame Adjustments

Additional Information

  • Authorized to work in the US for any employer

Languages

Spanish
Native or Bilingual

Timeline

Optical Supervisor

Visionworks
11.2022 - Current

Sr. Optical Lead

Visionworks
10.2021 - 11.2022

Lead Optician

Brookfield Vision Center
02.2019 - 10.2021

Third Key Manager

Visionworks
08.2016 - 02.2019

High school diploma - undefined

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Jacqueline PerezOptical Supervisor