Laurice Dry
Malvern,PA
Summary
Dedicated and customer-focused professional with extensive experience in retail management, sales, and operations. Proven ability to lead teams, deliver strong customer experiences, and manage day-to-day business functions. Seeking to transition into a new career path where strong communication, problem-solving, and organizational skills can be applied and further developed.
Overview
15
15
years of professional experience
Work History
Sr. Optical Specialist
Visionworks
10.2021 - Current
- Delivers daily sales goals by ensuring the best execution of the Customer/Patient Experience journey
- Engage with patients/customers and recommend products and services that meet their eye care needs
- Measure patients/customers for their eyewear and maintain product/optical knowledge through continuous training and development.
- Troubleshoot eyewear needs as necessary
- Execute day-to-day operational activities to support the store's financial and customer experience goals including opening and closing the store as needed.
Store Manager
Sunglass Hut
06.2018 - 07.2023
- Selling product
- Assisting customers with inquires and product selection
- Handling customer concerns
- Informing customers of product benefits and features
- Reviewing/Replying to store emails
- Overseer of store operations
- Filing paperwork
- Auditing paperwork
- Making stores weekly schedules
- Monitoring/ordering supplies
- Maintaining store cleanliness
- Delegating tasks to associates
- Receiving/processing shipment
- Reviewing/processing damages
- Store to store transfers
- Tracking store performance and sales
- Tracking associates goals/sales
- Training/onboarding associates
Sales Lead
Five Below
11.2015 - 06.2018
- Resolve customer complaints regarding sales and service.
- Greet customers and ascertain what each customer wants or needs.
- Monitor customer preferences to determine focus of sales efforts.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
- Inventory stock and requisition new stock.
- Ticket, arrange and display merchandise to promote sales.
- Exchange merchandise for customers and accept returns.
- Clean shelves, counters, and tables.
- Open and close cash registers
- Performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Bag or package purchases.
Sales Lead
Aeropostale Inc
11.2010 - 01.2015
- Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Greet customers and ascertain what each customer wants or needs.
- Monitor customer preferences to determine focus of sales efforts.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Place special orders or call other stores to find desired items.
- Prepare merchandise for purchase or rental.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Inventory stock and requisition new stock.
- Ticket, arrange and display merchandise to promote sales.
- Exchange merchandise for customers and accept returns.
- Clean shelves, counters, and tables.
- Help customers try on or fit merchandise.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Bag or package purchases, and wrap gifts.
Education
High school diploma -
Thomas McKean High School
Wilmington, DE06.2009
Skills
Sales Management
Retail Management
Store Management Experience
Payroll
Auditing
Cash Handling
Management
Merchandising
Communication skills
Customer service
Office management
Clerical experience
Front desk
Store management
EMR systems
Additional Information
- Key Holder
- Retail Management
- Keyholder
- Data Entry
- Receptionist
- Sales
Timeline
Sr. Optical Specialist
Visionworks
10.2021 - Current
Store Manager
Sunglass Hut
06.2018 - 07.2023
Sales Lead
Five Below
11.2015 - 06.2018
Sales Lead
Aeropostale Inc
11.2010 - 01.2015
High school diploma -
Thomas McKean High School