Mathew Wilson-Franklin
Henderson,NV
Summary
Qualified optical specialist with a strong background in optical technology. Expertise in diagnosing and addressing range of optical issues and ensuring optimal eyewear solutions for clients. Demonstrated excellence in utilizing advanced optical instruments and providing exceptional customer service.
Overview
7
7
years of professional experience
Work History
Sr. Optical Specialist
Vision Works
09.2023 - 06.2025
- Contributed to a positive work environment by fostering collaboration among team members.
- Troubleshot minor equipment issues in-house reducing downtime while waiting for external technical support.
- Educated patients on the importance of regular eye exams, preventative measures, and proper eyewear maintenance.
- Enhanced patient satisfaction by providing personalized optical solutions and recommendations.
Optician
Eyecenter Optometrist
04.2021 - 09.2023
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
- Enhanced optical department efficiency by maintaining a clean, organized, and well-stocked inventory of frames and lenses.
Assistant Manager
G-Star Raw
10.2018 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Junipero Serra High School
Skills
- Vision care sales experience
- Computer skills
- HIPAA compliance
- Performing visual field examinations
- Insurance approvals
- Optical equipment maintenance
- Clinical prescription evaluation
- Optical terminology
- Product upselling
- Teamwork and collaboration
- Critical thinking
- Time management
- Customer relationship management
- Professional ethics
Timeline
Sr. Optical Specialist
Vision Works
09.2023 - 06.2025
Optician
Eyecenter Optometrist
04.2021 - 09.2023
Assistant Manager
G-Star Raw
10.2018 - 08.2020
High School Diploma -
Junipero Serra High School
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