Kristi Salvo

• Communicated effectively with customers, patients, members of operations, clinical, lab, finance and insurance departments.
• Pulled insurance eligibilities and authorizations to satisfy patients, resolve discrepancies, increase revenue, and avoid loss.
• Followed up on appointments, prescriptions, payments, insurance claims, orders.
• eligibility and benefits verification and authorization requests.
• Kept patient records and files according to HIPPA regulations.
• Increased revenue to exceed corporate earnings goals every quarter of employment

• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Aided patients in selection eyeglass frames appropriate for prescription
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Measured patients for bridge, eye size and temple length, calibrated seg height and pupillary distance to customize eyeglasses.
• Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
• Adjusted and repaired new and previously purchased frames by bending and shaping with hands, tools and heat to satisfy customer demands.
• Maintained thorough records of customer information, prepared detailed work payments, verified and processed insurance claims, and collected balances from customers.

• Counted, measured, stocked, labeled, dispensed, compounded, packaged, prepared, delivered, recorded and logged medications following retail and hospital procedures for prescription, uncontrolled and controlled drugs, using Pyxis machines
• Addressed questions from patients, nurses, pharmacists and other healthcare providers and customers.
• Performed various hospital pharmacy technical operational activities with strong commitment to pharmacy team, patient care, and service quality.
• Verified customer information and insurance provider information.

• Direct team support, relieving the Mangaing Director and his staff (13 managers) of the team's administrative burdens, including timekeeping, record-keeping, calendar management, travel arrangement and reimbursement activities, security clearances, and other activities.

(See USAF active duty description)

• Inspected, maintained, tested, diagnosed and repaired aerospace propulsion systems.
• Shift Lead (Supervisor) of a team of up to (8) specialists, (1) mobile maintenance unit, controlled tool kits, technical order library, and secure communications unit.
• Responsible for employing all toward Full Mission Capable status of military aircraft in direct war- and peace-time sortie mission support of B-52, and C-17 aircraft.
• Held Top Secret government security clearance.