Alexandra Capone
Greenville,NC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Optical Sales Consultant
20/20 Vision Center
2023.06 - Current
- Filed medical and vision insurance
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained organized, presentable merchandise to drive continuous sales.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Retail Sales Associate
Talbots
2022.12 - 2023.05
- Helped guests pick out personalized clothing for their own style and needs
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
Waitress/Server
Olive Garden
2022.08 - 2022.11
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Waitress/Server
Cracker Barrel
2021.05 - 2021.08
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Bachelor of Arts - Psychology, business administration
East Carolina University
Greenville, NC05.2023
Skills
- Contract Negotiation and Closing Tactics
- Sales Proposal Creation
- Google Drive
- Oracle PeopleSoft
- Microsoft SharePoint
- Microsoft Office
- Microsoft Outlook
- Project Management
- Intuit QuickBooks
- Microsoft Windows
- Microsoft Excel
- Sales and Marketing
- Apple macOS
- Time Management
- Order Supplies
- Product and Service Knowledge
- Cold Calling
- Online Marketing
- Google Spreadsheets
- Positive Customer Engagement
Certification
Certification: Basic Life Support (BLS) #KQX73S
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Optical Sales Consultant
20/20 Vision Center
2023.06 - Current
Retail Sales Associate
Talbots
2022.12 - 2023.05
Waitress/Server
Olive Garden
2022.08 - 2022.11
Waitress/Server
Cracker Barrel
2021.05 - 2021.08
Bachelor of Arts - Psychology, business administration
East Carolina University
Certification: Basic Life Support (BLS) #KQX73S
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