Jackalyn Fehrenbach
Cleveland
Summary
Strategic nonprofit and community impact leader with 17+ years of experience leading multi-region initiatives, workforce development programs, community engagement strategies, and cross-sector partnerships serving diverse and underserved populations. Proven success managing large-scale operational initiatives, strengthening program infrastructure, overseeing grant-funded programs, and aligning community-based services with organizational mission and measurable impact goals. Skilled in stakeholder engagement, partnership development, operational scaling, performance measurement, and leading collaborative initiatives across healthcare, education, workforce, and nonprofit sectors. Passionate about advancing economic mobility, equitable access, and sustainable community outcomes through mission-driven leadership.
Overview
16
16
years of professional experience
Work History
Program & Marketing Manager (Contract)
Child Care Education & Development Center (CEDC)
04.2025 - Current
- Lead community-focused programming and operational initiatives supporting youth, family engagement, and workforce readiness efforts
- Develop strategic outreach and engagement campaigns designed to strengthen community participation and stakeholder collaboration
- Build partnerships with schools, nonprofits, and community organizations to expand program accessibility and community impact
- Coordinate program operations, staff training, participant engagement strategies, and service delivery processes to improve program effectiveness
- Support organizational planning initiatives tied to long-term community development and sustainable program growth
- Track participation metrics and operational performance indicators to support continuous improvement and reporting efforts
- Collaborate cross-functionally with leadership and external stakeholders to align programming with community needs and organizational priorities
National Impact Manager
PCs for People
08.2023 - 04.2025
- Directed multi-state operational initiatives across 15 states focused on digital equity, workforce access, and community impact programming
- Managed implementation and compliance oversight for a $20M grant-funded initiative, ensuring successful execution, stakeholder engagement, and measurable program outcomes
- Developed scalable onboarding systems, operational frameworks, and training strategies that improved service consistency across multiple regions
- Established KPIs and reporting systems to evaluate program effectiveness, operational performance, and community impact metrics
- Built and managed strategic relationships with community organizations, workforce agencies, service providers, and external stakeholders to expand program reach and strengthen collaborative partnerships
- Collaborated cross-functionally with leadership, operations, customer experience, technology, and marketing teams to align initiatives with organizational goals and long-term strategic priorities
- Identified and implemented process improvements that enhanced operational efficiency, participant engagement, and program scalability
- Served as escalation lead for complex operational and stakeholder concerns, ensuring timely and effective resolution
Growth & Community Engagement Specialist
Molina Healthcare
12.2022 - 08.2023
- Supported community outreach and engagement initiatives focused on improving healthcare accessibility and navigation of community-based resources for underserved populations
- Collaborated with healthcare systems, community organizations, and internal teams to strengthen communication strategies and improve service accessibility
- Assisted with engagement tracking, operational planning, and process improvement initiatives to support measurable program outcomes
- Built trusted relationships with community stakeholders while advocating for equitable access to services and support systems
- Helped translate complex systems and information into accessible guidance for community members and partners
NE Ohio Community Engagement Coordinator
Paramount Advantage
03.2020 - 12.2022
- Led regional community engagement initiatives focused on improving participation, retention, and access to healthcare and supportive services throughout Northeast Ohio
- Built strong partnerships with healthcare providers, nonprofits, schools
Director
Boys & Girls Club Of Cleveland
Cleveland
02.2010 - 08.2019
- Led onboarding, training, and performance management for staff across multiple program sites
- Conducted regular coaching and development for team members, improving performance and program quality
- Built and implemented systems for tracking performance metrics, program outcomes, and operational efficiency
- Managed multiple teams and programs, balancing strategic leadership with day-to-day execution
- Served as primary escalation point for families and stakeholders, resolving concerns and maintaining strong relationships
Education
Bachelor of Arts - Communications
University of Toledo
Toledo, OH05-2020
Skills
- Community Impact Strategy & Program Leadership
- Strategic Partnerships & Stakeholder Engagement
- Multi-Region & Multi-Site Operations Management
- Workforce Development & Economic Mobility Initiatives
- Cross-Functional Leadership & Collaboration
- Program Infrastructure & Operational Scaling
- KPI Development & Performance Measurement
- Grant-Funded Program Oversight
- Staff Leadership, Coaching & Team Development
- Organizational Growth & Strategic Planning
- Process Improvement & Operational Efficiency
- Public, Private & Nonprofit Sector Collaboration
- Salesforce
- Microsoft Office Suite
- Google Workspace
- LMS Platforms
- Project Management Tools
- KPI Tracking & Reporting
- Operational Reporting & Data Analysis
- AI Productivity Tools
Timeline
Program & Marketing Manager (Contract)
Child Care Education & Development Center (CEDC)
04.2025 - Current
National Impact Manager
PCs for People
08.2023 - 04.2025
Growth & Community Engagement Specialist
Molina Healthcare
12.2022 - 08.2023
NE Ohio Community Engagement Coordinator
Paramount Advantage
03.2020 - 12.2022
Director
Boys & Girls Club Of Cleveland
02.2010 - 08.2019
Bachelor of Arts - Communications
University of Toledo