Jackie Fryfogle
Hanover,PA
Summary
Security-focused and diligent team member skilled at protecting personnel and premises. I respond and act appropriately to situational assessments, including criminal acts and medical emergencies while remaining alert, attentive and vigilant at all times. I anticipate trouble and takes steps to intervene and diffuse using keen eye for detail. Demonstrates high motivation to learn new procedures and policies using defensive tactics within strict guidelines and leverages excellent listening and service skills in emergency response and evaluation procedures. I currently maintain and possess a top secret/ SCI clearance that demonstrates moral and character while handling sensitive and classified information.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Seabee Technical Security Specialist
US Navy / Department Of State
01.2020 - Current
- LOCKMASTER: Oversaw Engineering Services Center (ESC) Baghdad's Lock Program including all the locking and key systems. To include the Consulate in BDSC and Embassy in Erbil, Iraq. Primary duties as the go-to technician for troubleshooting, maintaining, repairing, and installing mechanical and electro-mechanical locks, auxiliary locks, electronic strikes, safes/security containers, and maintaining security container information utilizing SF700 combo card forms. Provided guidance and assistance to other security personnel like U.S. Marines, Other Government Agencies (OGA), worked/supervised host country personnel like the Locally Employed Staff (LES) and the Local Guard Force (LGF) at the Mission concerning security systems and physical protection devices that they use daily.
- SUBSTANTIVE KNOWLEDGE: Gained substantive knowledge on installing, maintaining, repairing, and troubleshooting a multitude of technical security systems to include alarms, access control systems, locks, vehicle arrest systems, security video systems, explosive detection systems, X-ray machines, computer networking equipment, and forced entry ballistic resistant doors. Provided technical advice to Diplomatic Security Bureaus and Other Governmental Agencies (OGA) to ensure adherence to Department of State physical security policies and standards throughout the facilities design, review, and construction process.
- TECHNICAL SKILLS: Assisted with technical site surveys, system requirements, and installation of various Department of State approved Technical Security Systems (TSS) equipment. Strong understanding of different physical security techniques related to construction projects and overall embassy security. Comprehensive knowledge of reading and interpreting architectural and engineering designs and drawings, blueprints, and wire diagrams.
- SPECIALIZED EXPERIENCE: Gained specialized experience with new-generation technical security equipment like the Bosch Presidio Emergency Notification system, operating/repairing/installing Automated Access Control Systems (AACS) utilizing either Hirsch or IStar platforms, CCure, Velocity, Security Desk software programs. Enforced methods and procedures to protect personnel and facilities from external and internal threats in Baghdad Iraq, Guatemala City, and Cairo Egypt.
Seabee Utilitiesman
US Navy
06.2014 - 01.2020
- Assigned plumbers to specific tasks to complete and supervised activities for quality.
- Ordered necessary supplies and materials required for installation of new work and remodeling of existing systems.
- Inspected equipment and tools used for safe operation.
- Responded to requests for maintenance and repairs of plumbing and special piping systems.
- Trained workers in proper methods, equipment operation and safety procedures.
- Used hand and power tools, instruments and equipment with utmost safety to protect all team members.
- Assisted in constructing roads, bridges and other infrastructure projects.
- Followed blueprints and diagrams to complete projects according to specifications.
- Provided labor support to carpenters, masons and other skilled trades.
Head Baker
Shurfine Markets
10.2012 - 06.2014
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Managed training, disciplining and motivating employees.
- Oversaw budgets and cost controls to maintain efficient operations.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Created appealing displays to showcase products in bakery.
- Managed customer service operations, including taking orders and resolving complaints.
Server
Red Lobster Restaurant
02.2012 - 06.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Retail Cashier
Shurfine Markets
03.2008 - 06.2014
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Mentored new team members on sales software system operation.
Restaurant Busser
Robert's Family Restaurant
01.2006 - 03.2008
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Education
High School Diploma -
South Western Senior High School
Hanover, PA06.2010
Skills
- Supervision and Leadership
- Team Management
- Conflict Resolution
- Microsoft Office
- Problem-Solving
- Teamwork and Collaboration
- Creative
- Active Listening
Hobbies
Very passionate about nature and the outdoors! Hobbies include hiking, fishing, camping, paddle boarding, kayaking, animals, playing musical instruments, and creating art.
Certification
- BLS, Basic Life Support
- CLS, Combat Life Support
- CPR, Cardiopulmonary Resuscitation
- CFL, Command Fitness Leader
- Seabee Technical Security Specialist
- Computer Operator
- Locksmith
- Expeditionary Force Combat Skills
- Miscellaneous weapons qualifications to include M9 pistol, M4 / M16 rifle, M240B, M2 .50 cal, other crew served weapons, etc.
Timeline
Seabee Technical Security Specialist
US Navy / Department Of State
01.2020 - Current
Seabee Utilitiesman
US Navy
06.2014 - 01.2020
Head Baker
Shurfine Markets
10.2012 - 06.2014
Server
Red Lobster Restaurant
02.2012 - 06.2014
Retail Cashier
Shurfine Markets
03.2008 - 06.2014
Restaurant Busser
Robert's Family Restaurant
01.2006 - 03.2008
High School Diploma -
South Western Senior High School