Jackie Hooper
WAYNESVILLE,NC
Summary
Dynamic Chief Operating Officer at Tyler-Jones, DBA December Diamonds, recognized for expertise in financial management and employee relations. Achieved operational excellence through strategic initiatives that boosted team performance and customer satisfaction. Proficient in QuickBooks, leveraging technology to streamline processes and enhance productivity. Committed to cultivating a collaborative workplace culture that drives organizational success.
Overview
26
26
years of professional experience
Work History
Chief Operating Officer
Tyler-Jones, dba December Diamonds
Waynesville, NC
04.2008 - Current
- Supervising all daily operations of the company.
- Preparing and presenting reports.
- Human resources
- Employee policies.
- Workplace policies
- Financial management
- Business administration.
- Customer service operations.
- Legal department operations.
- Oversee customer satisfaction, and how that impacts our customer service channels and operations.
- Coordinate all shipping and receiving in the warehouse.
- Work closely with overseas factories to implement the shipping of containers.
Administrative Manager
Sheppard Landscaping, LLC
Waynesville, NC
01.1999 - 01.2008
- Monitored schedules to ensure timely project delivery.
- Managed financial operations effectively.
- Payroll
- Customer service
- Preparing and presenting bids
Education
HIGH SCHOOL DIPLOMA -
ACTON BOXBORO HIGH SCHOOL
MASS06.1982
Skills
- Customer Relations Management
- Financial Accounting
- Experienced in Document Formatting
- QuickBooks Proficiency
- Excel
- Employee Management
Activities
- Gardening
- Cruising
- Caring for mini longhaired dachshunds
Timeline
Chief Operating Officer
Tyler-Jones, dba December Diamonds
04.2008 - Current
Administrative Manager
Sheppard Landscaping, LLC
01.1999 - 01.2008
HIGH SCHOOL DIPLOMA -
ACTON BOXBORO HIGH SCHOOL
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