Jennifer J. Pearce
Denver,CO
Summary
Operations and finance executive with extensive experience in driving strategic planning, performance management, and customer relations improvements across high-growth organizations. Renowned for leading diverse teams through complex projects and optimizing business functions to achieve significant revenue growth and cost reductions. Proven track record in managing substantial budgets, spearheading productivity enhancements, and leading corporate restructuring efforts to meet critical financial and operational targets. Adept at fostering innovation and efficiency to propel organizational success in competitive markets.
Overview
27
27
years of professional experience
Work History
Chief Operating Officer
PosiGen PBC
08.2024 - Current
- Oversaw day-to-day operations across multiple field and internal operations departments ensuring timely delivery of projects and streamlined workflows while meeting financial goals.
- Launched new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
Vice President of Residential Operations
SunPower Inc.
07.2022 - 06.2024
- Led 2K+ residential solar employees across design, engineering, permitting, customer experience, field construction and servicing.
- Grew revenue by 50% year-over-year in 2022.
- Led operational efficiency through 13% improved cost per watt cost and operational KPIs during module shortages and the CA NEM-driven market downturn in 2023.
Vice President of Field Operations / Sr. Director Customer Operations
Sunrun Inc.
06.2019 - 01.2022
- Led 1.5K+ field, customer-facing and third party processing employees.
- Led the integration of tools, process and people during the VSLR merger.
- Launched RPA technology to automate workflow tasks and reduce variable HC by 30%.
- Drove a 40% year over year improvement on NPS scores through analyzing customer sentiment and improving team accountability.
President & CEO / COO / CFO
PepPod Inc.
11.2014 - 01.2019
- Rebrand, build and execute go-to-market strategy for consumer goods products, grew revenue from $0 to $2M in two years.
- Raised $2.5M growth capital from high net worth angel investors.
- Reformulated effervescent tablet to a natural and better tasting formula, adapting to a health conscious demographic.
Vice President of Sales Operations
Integra Telecom Inc.
09.2013 - 08.2014
Vice President of Business Operations
Viasat Inc.
05.2012 - 09.2013
Executive Director Finance / Director Credit & Collections / Marketing Statistician
Qwest/CenturyLink
04.2003 - 07.2011
Actuarial Analyst
ING Security Life
04.2000 - 12.2002
Actuarial Analyst
Milliman
01.1999 - 12.2000
Education
Master of Science - Applied Mathematics
University of Colorado
Bachelor of Science - Mathematics
University of New Hampshire
Skills
- Operational Execution & Leadership: Proven ability in driving efficiency and growth in various operations and finance roles, leading teams of over 2K and managing annual budgets up to $700M
- Revenue & Performance Management: Expertise in identifying and developing key performance indicators to manage and improve business across marketing, sales, customer care, and more, contributing to 25% year-over-year revenue growth in a $2B revenue business
- Expense Control & Cost Management: Skilled in expense control, achieving EBITDA targets, spearheading productivity improvements, and realizing significant cost savings through strategic negotiations and spending optimizations
- Customer Relations & Loyalty Enhancement: Strong focus on customer relations, leveraging insights to drive brand loyalty and substantially improve NPS scores, alongside reimagining customer experience through technology and tailored teams
- Change Management & Organizational Re-structuring: Adept in change management, leading organizational and operational transformations across mergers and new initiatives, fostering cross-functional synergies and re-alignments to meet evolving objectives
- Business Entrepreneurship: Entrepreneurial success in launching and scaling consumer goods brands, from concept to $2M revenue, securing significant capital investment, and tailoring products to market demand
BOARD POSITIONS
SolarAPP, PepPod, TRMA, NCTUe
Timeline
Chief Operating Officer
PosiGen PBC
08.2024 - Current
Vice President of Residential Operations
SunPower Inc.
07.2022 - 06.2024
Vice President of Field Operations / Sr. Director Customer Operations
Sunrun Inc.
06.2019 - 01.2022
President & CEO / COO / CFO
PepPod Inc.
11.2014 - 01.2019
Vice President of Sales Operations
Integra Telecom Inc.
09.2013 - 08.2014
Vice President of Business Operations
Viasat Inc.
05.2012 - 09.2013
Executive Director Finance / Director Credit & Collections / Marketing Statistician
Qwest/CenturyLink
04.2003 - 07.2011
Actuarial Analyst
ING Security Life
04.2000 - 12.2002
Actuarial Analyst
Milliman
01.1999 - 12.2000
Bachelor of Science - Mathematics
University of New Hampshire
Master of Science - Applied Mathematics
University of Colorado
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