Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jackielyn Henderson

Puyallup,WA

Summary

Experienced professional with a strong background in medical and customer service industries. Skilled in providing assistance to individuals with diverse medical and non-medical needs. Demonstrated ability to efficiently handle a wide range of tasks. Known for quickly acquiring new skills due to rapid learning pace.

Overview

12
12
years of professional experience

Work History

Health Unit Coordinator (Fill-in)

MultiCare Good Samaritan Hospital
11.2024 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Provided concierge service to assist patients and families and direct them to available resources.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Assisted with processing patient admissions, transfers and discharges.
  • Assembled and maintained patient medical records and other documents related to patient care.

CNA

MultiCare Good Samaritan Hospital
06.2019 - Current
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Educated in the use of EHR system (EPIC) and other software programs.

CNA/Med Tech

Heritage House
08.2017 - 06.2019
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.

Member Advisor

White River Credit Union
06.2016 - 08.2017
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified customer identification and documentation for compliant transactions.
  • Educated and engaged customers with new bank products and services.

CNA

Ashley House
09.2014 - 01.2017
  • Provided daily living assistance to children who are medically fragile.
  • Gained medical experience and knowledge due to how unique each child’s needs were.
  • Working with different medical machinery and variety of medical scenarios.

CNA

Expressions
10.2013 - 11.2014
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Education

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
Hooksett, NH
06-2026

Associate of Arts -

Tacoma Community College
Tacoma, WA
06-2022

CNA Certificate -

Green River Community College
Auburn, WA
08.2013

DIPLOMA -

ENUMCLAW HIGH SCHOOL
ENUMCLAW, WA
06.2012

Skills

  • Strong organizational abilities
  • Skilled at managing multiple tasks
  • Strong work ethic
  • Effective team collaboration
  • Effective communication
  • Process improvements
  • Medical records management
  • Multidisciplinary team collaboration
  • Chart assembly
  • Interdepartmental coordination
  • Medical terminology proficiency
  • Critical thinking

Accomplishments

Current member of Shared Leadership Committee on Inpatient Trauma Rehabilitation Unit.


Led meetings as well as multiple presentations and projects for the unit.

Timeline

Health Unit Coordinator (Fill-in)

MultiCare Good Samaritan Hospital
11.2024 - Current

CNA

MultiCare Good Samaritan Hospital
06.2019 - Current

CNA/Med Tech

Heritage House
08.2017 - 06.2019

Member Advisor

White River Credit Union
06.2016 - 08.2017

CNA

Ashley House
09.2014 - 01.2017

CNA

Expressions
10.2013 - 11.2014

Bachelor of Science - Healthcare Administration

Southern New Hampshire University

Associate of Arts -

Tacoma Community College

CNA Certificate -

Green River Community College

DIPLOMA -

ENUMCLAW HIGH SCHOOL

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Jackielyn Henderson