JACKIE R. O'RILEY
Magnolia,TEXAS
Summary
A highly motivated and ambitious individual able to give timely and accurate advise, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision while leading a team. Having a proven ability to lead by example, improve best practices and organize time efficiently.
Overview
10
10
years of professional experience
Work History
Nurse Supervisor
Texas ENT Specialists
09.2016 - Current
- Supervise, direct, and motivate high-quality performance from nursing staff.
- Train, evaluate and coach clinical staff to improve performance.
- Coordinate in office procedures and plan for normal variations in service demand.
- Order supplies to maintain effective inventory levels.
- Train new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Keep back office in compliance with HIPAA, OSHA and other applicable guidelines.
- Investigate and independently resolve complaints from staff, physicians, and patients by leveraging clinical judgment and management expertise.
Clinic Nurse
Texas ENT Specialists
07.2014 - 09.2016
- Rooms patients and prepares exam rooms for Physicians
- Obtains and records vital signs and weight
- Assists physician with patient examination as needed
- Provides pre-operative patient counseling
- Schedules surgeries and patient diagnostic testing
- Reviews physicians orders, lab requests, or follow up needs with patients
- Documents services performed for billing purposes
- Posts and reconciles all surgery and consult charges then forwards to the central business office
- Cleans and sterilizes instruments and exam rooms
- Responds to patient telephone inquires by evaluating and responding to the patients problems and questions
- Completes post-op phone calls within 24 hours of procedures
- Follows up with patients on lab results including the scheduling of any additional tests
- Assists in all areas of clinical nursing when necessary
Triage Nurse
Texas ENT Specialists
01.2014 - 07.2014
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Evaluated patient histories, complaints, and current symptoms.
Education
Licensed Vocational Nursing -
HCC
Hutchinson, KSSkills
- Task Delegation
- Clinical Supervision
- Staff Leadership
- Strong Clinical Judgment
- Electronic Charting Expertise
- Multitasking and Organization
Timeline
Nurse Supervisor
Texas ENT Specialists
09.2016 - Current
Clinic Nurse
Texas ENT Specialists
07.2014 - 09.2016
Triage Nurse
Texas ENT Specialists
01.2014 - 07.2014
Licensed Vocational Nursing -
HCC
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