Summary
Overview
Work History
Education
Skills
Timeline
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Kelcy Hieb

Magnolia,Texas

Summary

I am a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. I have good hands-on experience to deliver impactful solutions and enhance organizational performance.


I am a quick learner, good listener, and am able to adapt to a variety of environments. I have great computer skills and have experience working with all sorts of people. I'm known to be friendly and can easily handle difficult situations when they happen.


My ultimate goal is to be able to support myself through taking a TAFE course as I aspire to be a game designer and artist.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Walgreens
08.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

West Jordan High School
West Jordan, UT
06-2023

Skills

  • Product merchandising
  • Inventory control
  • Complex Problem-solving
  • Problem resolution
  • Customer support
  • Complaint handling
  • Hospitality and accommodation
  • Product knowledge
  • Quality assurance
  • Cash Handling
  • Stock replenishment

Timeline

Customer Service Associate

Walgreens
08.2024 - Current

High School Diploma -

West Jordan High School

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Kelcy Hieb