JACK LEE BAIRD

• Assisted in managing daily operations to ensure seamless workflow and timely service delivery.
• Trained and mentored junior staff on best practices in collision repair and customer service.
• Implemented process improvements that enhanced efficiency in vehicle repairs and customer interactions.
• Coordinated inventory management, ensuring optimal stock levels of parts and supplies for repair jobs.
• Oversaw quality control measures to maintain high standards of repair work and customer satisfaction.
• Collaborated with technicians to troubleshoot complex repair issues, fostering a team-oriented environment.
• Improved customer satisfaction by providing timely and accurate estimates for body repairs.
• Developed strong relationships with vendors to secure favorable pricing on parts and materials, reducing overall costs for the business.

• Oversaw daily body shop operations, ensuring high-quality repairs and customer satisfaction.
• Managed team of technicians, providing mentorship and fostering skill development.
• Implemented process improvements to enhance workflow efficiency and reduce turnaround times.
• Conducted quality control inspections on completed repairs to ensure compliance with industry standards.
• Developed relationships with insurance providers to streamline claims processes for customers.
• Trained new staff on shop procedures, safety protocols, and equipment usage.
• Analyzed repair estimates and materials costs to optimize budgeting and resource allocation.
• Coordinated parts procurement and inventory management to minimize delays in service delivery.
• Supervised and managed shop operations and tasks.
• Developed estimates by costing parts, supplies and labor and calculating customers' payments.
• Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
• Examined damaged vehicles to determine degree of structural and mechanical damage.
• Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
• Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
• Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
• ***INJURED WHILE EMPLOYED RESULTED IN LOSS OF EMPLOYMENT***

• Assisted in coordinating daily operations and workflow within body shop environment.
• Supported management in implementing quality control procedures to enhance service standards.
• Trained new staff on operational processes and safety protocols for body shop functions.
• Collaborated with technicians to ensure timely completion of vehicle repairs and services.
• Developed and maintained positive relationships with customers, addressing inquiries and concerns promptly.
• Ensured high-quality repair work by consistently monitoring progress and conducting thorough inspections upon completion.
• Coordinated workflow among staff members ensuring timely completion of tasks while maintaining quality standards.
• Collaborated with insurance adjusters to ensure accurate claim processing and prompt payment for services rendered.
• Handled customer complaints professionally resolving issues promptly resulting in improved client relations.
• Increased shop productivity with effective team management and clear communication of expectations.
• Promoted exceptional customer service within the team, resulting in increased repeat business and word-of-mouth referrals.

WILL PROVIDE ADDITIONAL EMPLOYMENT HISTORY WHEN REQUIRED.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• GRAND LEDGE FORD 2007-2011 ESTIMATOR,ASST MANAGER
• HANSEN COLLISION 2004-2011 ESTIMATOR
• CITIZENS INSURNCE FIELD APPRAISER.