Phillip Luna
Westminster,CO
Summary
At Landmark Lincoln, I consistently surpassed sales targets by engaging clients and accurately assessing vehicle damages. My expertise in estimating techniques and exceptional client service skills enhanced team collaboration and efficiency. I also mentored junior estimators, contributing to our team's skill development and fostering strong customer relationships.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Body Shop Estimator, Body Shop Manger 0ffice
Landmark Lincoln
10.1998 - 04.2023
- Exceeded monthly sales goals consistently by proactively engaging potential clients in need of body shop services.
- Evaluated vehicle damages accurately using industry-standard tools such as measuring devices, paint depth gauges, and inspection cameras.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Supported team members through cross-training initiatives, fostering an atmosphere of collaboration and skill development within the body shop team.
- Improved workflow efficiency in the body shop by collaborating with technicians to identify bottlenecks and implement solutions.
- Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
- Mentored junior estimators, sharing knowledge and best practices to enhance the overall skillset of the body shop team.
- Collaborated with management to develop marketing strategies that increased overall business revenue from new clients seeking body shop services.
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
Education
High School Diploma -
Canon City High
Cañon City, CO07-1962
Skills
- Auto body repair
- Estimating techniques
- Detail-oriented
- Parts ordering
- Paint matching
- Damage assessment
- Cost estimation
- Quality-focused
- Client service
- Estimating costs
- Customer service
- Multitasking
- Organizational skills
- Decision-making
- Relationship building
- Interpersonal skills
- Time management abilities
Employ of the year
Manage the body shop while my boss was off for cancer treatment,
Languages
English
Professional Working
Timeline
Body Shop Estimator, Body Shop Manger 0ffice
Landmark Lincoln
10.1998 - 04.2023
High School Diploma -
Canon City High
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