Jackline C. Ornelas
Houston,TX
Summary
Versatile administrative professional with expertise in scheduling, billing, and customer support. Demonstrates strong organizational abilities and effective communication, ensuring seamless appointment coordination and accurate record maintenance. Fluent in English and Spanish, enhancing customer interactions.
Overview
11
11
years of professional experience
Work History
Activations Scheduling Coordinator
Duncan Security
Houston, TX
01.2020 - 01.2023
- Managed builder program, coordinating model-home installations to streamline processes and improve project timelines.
- Created service tickets for new installations and coordinated installation schedules to ensure timely deployment.
- Called customers to confirm appointments, ensuring clear communication throughout scheduling process for enhanced customer satisfaction.
- Processed credit checks and supported retention and cancellation requests.
- Performed audits and maintained accurate administrative records.
Accounting Secretary
Techno Cycle
Houston, TX
01.2017 - 01.2018
- Generated invoices and facilitated billing and accounts receivable processes using QuickBooks to ensure timely payments.
- Coordinated client appointments, managed incoming calls, and established customer accounts to enhance customer service.
- Maintained organized filing system for efficient access to administrative records and improved information retrieval.
Secretary
Joe Silvas Attorney at Law
Clute, TX
01.2017 - 01.2018
- Scheduled appointments, managed phone communications, and documented detailed messages to enhance office communication.
- Maintained organized and professional office environment to support operational effectiveness.
- Filed legal documents efficiently using organized alphabetical and numerical systems to ensure timely processing.
- Drafted legal documents, affidavits, orders, and modifications.
- Prepared invoices, received payments, and supported billing activities.
Hole / Fire Watch / Foreman
American Industrial
Kapolei, HI
01.2015 - 01.2016
- Monitored conditions and promptly notified workers of necessary evacuations to ensure safety.
- Checked availability and functionality of fire extinguishers in designated areas to meet safety compliance.
- Facilitated open communication with workers in confined-space operations to enhance safety awareness.
- Alerted rescue teams, sounded alarms, and activated warning sirens.
Customer Service Representative / Collection Agent
Alpha Insurance
Alvin, TX
01.2012 - 01.2015
- Answered customer calls efficiently, enhancing customer satisfaction.
- Collected customer payments while ensuring accurate record-keeping.
- Prepared quotes for new and established clients.
- Engaged prospective clients through outbound cold calls to build relationships. to engage prospective clients and generate leads.
Education
High School Diploma -
Cleveland High School
Cleveland, TX01-2010
Skills
- Scheduling & Coordination
- Billing & Accounts Receivable
- QuickBooks
- Audits
- Legal Document Preparation
- Administrative Support
- Document management
- Customer Service
- Client communication
- Collections
- Credit Processing
- Safety / Fire Watch
- Time management
- Problem solving
- Effective multitasking
LANGUAGES
English Fluent, Spanish Fluent
Timeline
Activations Scheduling Coordinator
Duncan Security
01.2020 - 01.2023
Accounting Secretary
Techno Cycle
01.2017 - 01.2018
Secretary
Joe Silvas Attorney at Law
01.2017 - 01.2018
Hole / Fire Watch / Foreman
American Industrial
01.2015 - 01.2016
Customer Service Representative / Collection Agent
Alpha Insurance
01.2012 - 01.2015
High School Diploma -
Cleveland High School