Laura Bolen

• Managed office operations including supply inventory, email correspondence, and customer communication.
• Scheduled and routed technicians for appointments, repairs, and service calls.
• Assisted with billing, processed payments, and created customer quotes.
• Coordinated with counties and cities to submit required job documentation.
• Supported field technicians and resolved customer inquiries effectively.

• Supported daily store operations and team management.
• Ensured smooth customer transactions by assisting on registers.
• Maintained merchandise organization and presentation.
• Updated inventory and optimized product placement for sales performance.

• Led a team of 7–9 employees, overseeing freight processing and product restocking.
• Managed workload assignments, visual merchandising, and truck paperwork.
• Ensured planogram compliance and timely product display transitions.

• Managed front desk operations and appointment coordination.
• Supported veterinary staff with prescriptions, filing, and patient care.
• Maintained cleanliness and organization of exam rooms and stock areas.

• Processed freight deliveries and restocked merchandise.
• Built displays and organized inventory for optimal store layout.

Create artwork for cd packaging, cd's and displays. Used various templates to create
artwork. Duplicated small cd runs in house, printed, stuffed and mailed to customers. Printed
packaging in house to facilitate orders. Maintained inventory. Worked with Marketing on
graphics for collateral.
• Organized cd storage for quicker and easier access.
• Corrected duplicates and incomplete entries in phone company database to facilitate
an efficient and correct work flow for various departments.
• Recognized for going above and beyond helping production with problem files.
• Grew my position from simply changing text to include the entire process from
creation to ideation to distribution.