Janine Anderson
Kansas City,MO
Summary
Encouraging and results-driven manager with 10+ years of customer service, administrative, and financial services experience. Proven leader skilled at team building, workflow coordination, and maintaining confidentiality. Dedicated to improving operations, strengthening customer relationships, and fostering positive, high-performing work environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
LendNation
04.2021 - 01.2025
- - Oversaw day-to-day operations, scheduling, and staff assignments.
- - Acted as main contact for staff support and issue resolution.
- - Reviewed timesheets and coordinated payroll approvals.
- - Produced performance and productivity reports.
- - Ensured all customer information remained confidential.
- Completed bi-weekly payroll for 3 employees.
Loan Processor / Assistant Manager
LendNation
05.2019 - 04.2021
- - Verified financial information and processed loan applications accurately.
- - Managed cash deposits and improved reconciliation accuracy.
- - Coached employees in service and compliance procedures.
- - Strengthened customer satisfaction and repeat business.
- Review borrower documentation for accuracy and completeness, facilitating timely loan approvals.
- Mentor junior staff on best practices in loan processing and documentation management.
Customer Service Representative
LendNation
02.2017 - 05.2019
- - Provided exceptional customer service in-person and over the phone.
- - Processed payments, applications, and account updates.
- - Maintained compliance and handled confidential data securely.
- - Supported team in exceeding service goals and customer retention.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and swift issue resolution.
Education
High School Diploma -
Raytown South High School
Raytown, MO05.1985
Skills
- Office & Team Management
- Customer Service Excellence
- Loan Processing & Financial Services
- Scheduling & Payroll
- Staff Training & Performance Monitoring
- Microsoft Office Suite
- Cash Handling & Auditing
- Confidential Recordkeeping
- Time Management
- Problem Solving
- Microsoft Word, Excel, Outlook, Windows, Loan Origination Systems, POS Systems, Telecommunication
- Office management
Certification
- HIPAA & Confidentiality Training
- CNP - Certified Notary Public
Timeline
Office Manager
LendNation
04.2021 - 01.2025
Loan Processor / Assistant Manager
LendNation
05.2019 - 04.2021
Customer Service Representative
LendNation
02.2017 - 05.2019
High School Diploma -
Raytown South High School