Laura R Swintek
San Antonio,TX
Summary
Dedicated Office Manager and Mental Health Biller with over 20 years of experience in overseeing a wide range of administrative, billing, and customer service functions in fast-paced business environments. Proven track record in enhancing operational efficiency, managing teams, and delivering high-quality service. Expertise in billing, insurance verification, appeals filing, claims resolution, and staff supervision. Highly organized with strong multitasking abilities, ensuring deadlines are met with accuracy and professionalism.
Overview
26
26
years of professional experience
Work History
Office Manager/ Mental Health Billing Manager
Psyquel Solutions
San Antonio, TX
07.2010 - 10.2024
- Oversee daily operations of the office, ensuring smooth execution of billing, claims resolution, and customer service functions.
- Manage and train a team of over 20 employees, ensuring adherence to office policies and procedures.
- Coordinate with insurance companies, hospitals, clinics, and doctor's offices to verify patient coverage and resolve billing issues.
- Supervise inventory, handle procurement of supplies, and ensure adequate stock levels.
- Handle high volumes of e and phone inquiries, maintaining a positive customer experience while resolving issues efficiently.
- Review and process charge sheets, posting EOBs payments and denials, Creating detailed reports for management review.
- Conduct new employee training and assist in onboarding.
- Supervise the monthly billing cycle, ensuring accurate and timely submission.
- AR aging reports, follow up on claims, denials, rejections, appeals filed and follow up
- Familiar with HCFA 1500 and UB-04
- Conducted performance reviews, providing constructive feedback to enhance employee development and engagement.
Ambulance Biller
Ambulance Billing Systems
San Antonio, TX
03.2003 - 10.2007
- Managed billing and follow-up for 23 clients, ensuring timely and accurate claims submission to insurance companies, Medicare, and Medicaid.
- Filed appeals for denied claims and followed up on correspondence to resolve payment issues.
- Handled incoming phone calls from clients and patients, offering support and resolving billing inquiries.
- Assisted in data entry and filing of ambulance run-sheets and other necessary documents.
- Created new patient accounts and verified insurance coverage.
- Trained new staff on patient account procedures and best practices.
Charge Entry Clerk
Deer Oaks Mental Health
San Antonio, TX
01.2001 - 01.2003
- Processed charge entries for 15 mental health offices, ensuring accurate posting of charges.
- Ran daily balanced reports to confirm accuracy of posted charges.
- Communicated with office managers to ensure timely submission of charge sheets.
- Provided assistance to patients over the phone, answering inquiries and resolving issues.
Insurance Verification Representative
Alexander Consulting
San Antonio, TX
11.1998 - 01.2001
- Verified insurance coverage for 25 ambulance companies, ensuring accurate billing and coverage details.
- Consulted with patients, hospitals, clinics, and doctor's offices to gather necessary insurance information.
- Managed data entry for ambulance run-sheets and billing information.
Education
Associate Degree - Business Development
San Antonio College
San Antonio, TX05.2010
Registered Medical Assistant - undefined
San Antonio College of Medical and Dental Assistance
San Antonio, TX01.1998
Skills
- Billing & Claims Management
- Follow up on appeals, Filling claims, working AR reports, checking claims for errors, posting EOBs & RA’s, resolving denied claims, rejected claims, researching unpaid claims, charge entry, and creating reports, HCFA 1500 & UB-04
- Office & Team Management
- Staff supervision, recruitment, training, scheduling, inventory management, and event coordination, self starter, quick learner
- Customer Service & Communication
- Handling customer inquiries, providing timely follow-up, maintaining positive client relationships, and resolving issues, answering large volume of emails in a timely manner, answering the phone, returning phone calls, calling providers and transferring calls to proper department
- Data Entry & Reporting
- Data entry, record management, filing, creating patient accounts, and preparing detailed reports Revenue Cycle Management experience
- Technical Proficiency
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Teams, Zoom & Slack, specialized billing software, Hub Spot,Availity , Navinet, Multiple web portals, Computer skills
Timeline
Office Manager/ Mental Health Billing Manager
Psyquel Solutions
07.2010 - 10.2024
Ambulance Biller
Ambulance Billing Systems
03.2003 - 10.2007
Charge Entry Clerk
Deer Oaks Mental Health
01.2001 - 01.2003
Insurance Verification Representative
Alexander Consulting
11.1998 - 01.2001
Registered Medical Assistant - undefined
San Antonio College of Medical and Dental Assistance
Associate Degree - Business Development
San Antonio College