Abigail Harms
Tama
Summary
Analytical and detail-driven finance professional with 12 years of experience in billing, accounts receivable, financial reporting, account reconciliation, and customer service. Proficient in systems such as Microsoft Office and a wide variety of Electronic Medical Records. Adept at working independently and collaboratively to support organizational financial and customer aimed goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Billing Specialist
Hope Family Counseling
Grinnell
11.2025 - Current
- Processed and verified billing statements
- Facilitated the resolution of billing discrepancies, improving customer satisfaction and strengthening client relationships through effective communication.
- Answered customer inquiries regarding billings, payments, account status.
- Worked closely with patients to discuss payment arrangements when needed.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Calculated billing charges, prepared and submitted claims to insurance companies.
Financial Intake Support Specialist
YSS
Marshalltown
01.2022 - Current
- Collect and review financial information from clients to determine eligibility for services, payment plans, or financial assistance.
- Liaison with insurance companies to follow up on denials, explain financial policies to clients, and support clients through the intake process while maintaining confidentiality and excellent customer service through scheduling, phones, and email communication.
Patient Access Associate
UnityPoint Health
Grinnell
08.2021 - 12.2021
- Register patients, verify insurance information, collect co-pays, and ensure accurate patient data entry.
- Serve as the first point of contact for scheduling and patient care, while providing excellent customer service to support efficient patient flow and administrative accuracy.
Patient Service Specialist
Select Physical Therapy
Marshalltown
06.2019 - 08.2021
- Provide front-line support to schedule appointments, verify insurance and authorizations, process payments, and assist patients with inquiries.
- Receive physician orders to ensure a positive patient experience.
Education
Certificate - Medical Billing & Coding
Des Moines Area Community College
Diploma - General Education
Belle Plaine Jr/Sr High School
Belle PlaineSkills
- Data Entry
- Customer Service
- Insurance Authorizations
- Billing & Claims Management
- Crisis Management
Certification
- Certified Professional Coder, Apprentice, 2023
- Certificate in Medical Billing & Coding, DMACC, 2023
References
Available upon request
Languages
English
Timeline
Billing Specialist
Hope Family Counseling
11.2025 - Current
Financial Intake Support Specialist
YSS
01.2022 - Current
Patient Access Associate
UnityPoint Health
08.2021 - 12.2021
Patient Service Specialist
Select Physical Therapy
06.2019 - 08.2021
Certificate - Medical Billing & Coding
Des Moines Area Community College
Diploma - General Education
Belle Plaine Jr/Sr High School