JACKLINE NAMANDA
Tacoma,WA
Summary
Experienced front-end engineer with deep technical knowledge and a creative design sense. Consistently delivers exceptional results and surpasses customer expectations. Adaptable and quick to learn, adept at collaborating with multiple stakeholders to develop front-end solutions that combine robust technical frameworks with visually appealing media assets. Demonstrates expertise in crafting innovative online experiences that drive profitability and significantly increase average revenue per visit.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front End Engineer
Amazon
03.2022 - Current
- * Supported Quality Assurance Engineers / testers through fixing issues that came up during testing before launch of features
* Wrote and maintained up to date documentation to support new engineers during team onboarding; to help them in learning about team specific processes, services & engineering best practices
* Streamlined operational excellence through creating dashboards, alarms to monitor customer interaction with Amazon Prime related features to ensure that issues are in time
* Coded using HTML, CSS, FreeMarker and JavaScript to develop features for both mobile and desktop platforms for High traffic Events like Prime Day
* Worked with marketing team to deliver digital creative campaigns and initiatives for Amazon Customers
* Used regulatory and compliance standards for user interface designs; including but not limited to Accessibility, usability, inclusive & universal design
* Followed SDLC best practices within Agile environment to produce rapid iterations for Amazon Customers
* Collaborated with stakeholders during development processes to confirm creative proposals and design best practices.
* Integrated enhancements into web design to improve user stickiness, smooth functionality, and boost load times thus reducing latency
* Translated UX and business requirements into elegant code solutions
* Created reusable components and front end features for seamless integration across multiple projects thus reducing efforts from 2weeks per market place to 2 days
* Ensured cross-browser compatibility through rigorous testing on various platforms and devices.
* Worked closely with UX/UI designers to implement visually appealing interfaces that met client requirements
* Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations
* Oversaw technical issues and troubleshooting requests to resolve user problems through participation in on-call activities
Quality Assurance Engineer
Amazon
04.2020 - 03.2022
- Reduced defect rates by designing and executing comprehensive test plans and test cases; Including conducting; Test plan reviews, bug bashes, bug triaging
- Performed manual for features that software engineers had created to ensure that there were no customer impacting issues
- Optimized test cases to maximize success of manual software testing
- Utilized existing Automation frameworks to configure tests and automate test cases during test execution; evaluated performance, functionality and scalability reducing the effort of testing from 4 weeks to 2 weeks
- Participated in agile development practices such as sprint planning meetings and daily stand-ups, contributing valuable input from a QA perspective throughout the project life cycle
- Met tight deadlines to satisfy client demands and project timelines
- Enhanced customer satisfaction by promptly addressing issues identified during user acceptance testing
- Conducted root cause analysis for defects, leading to targeted improvements in the production process
- Assisted in training new QA engineers, providing guidance on best practices and company-specific procedures team specific tools, services and processes
- Maintained up-to-date knowledge on industry trends, tools, and techniques to ensure optimal performance in a rapidly evolving environment
- Supported successful product launches by conducting extensive pre-release testing and validation activities of over 5 projects and features per quarter that delighted non-Prime Amazon customers which resulted in more than 100k annualized sign ups
- Managed bug tracking systems, like TestRail and other Amazon internal bug tracking tool thus ensuring timely resolution of reported issues and maintaining clear communication with stakeholders
Quality Assurance Technician
Amazon
10.2018 - 04.2020
- Analyzed automation failures and reported issues by isolating script/product failures
- Created test strategies and test plans in preparation for test execution which were reviewed but
- Performed manual testing of for customer facing features intended for Non-Prime Amazon customers
- Organized and coordinated bug bashes to ensure that the tested feature is ready for launch
- Utilized existing Automation frameworks to configure tests and automate test cases during test execution
- Reported issues / bugs as observed during test execution
- Trained new teammates on team processes, tools, products and features
- Provided QA signed off on projects before launch.
User Experience Designer
Amazon
08.2018 - 09.2018
- Created and ran accessibility Validation tests using an internal tool to resolve 500+ accessibility issues
- Reported and tracked accessibility bugs using internal bug tracking software to improve customer experience
- Provided feedback on how to improve and speed up the validation processes.
Quality Assurance Engineer Intern
Amazon
01.2018 - 07.2018
- Assessed team’s use cases of SharePoint to write relevant test cases for manual testing on Mac and Windows Operating Systems
- Tested SharePoint 2016 on Google Chrome, Firefox, Google Chrome with IE tab and Microsoft Edge providing a comprehensive report of findings saving the team a lot of time
- Reported bugs found while testing different applications developed on team level
- Carried out regression testing using TestRail ensuring that new features are not breaking the existing code.
Operations Support Specialist
TagMaster North America Inc
03.2017 - 08.2017
- Programmed 30 Radio Frequency Identification (RFID) Readers per day utilizing Linux Operating system, Windows PowerShell, and WinSCP, exceeding purchase order expectations by 10%
- Managed product updates 4+ times a month using WordPress, HTML5 CSS3, and Constant Contact, increasing web traffic by 20% and sales revenue by 5%
- Assisted 3+ customers per hour, by solving RFID technical issues, resulting in increased customer satisfaction.
Mentor
Mozilla Firefox Community
08.2012 - 09.2015
- Volunteered with the Mozilla MDN & team maker teams to create a knowledge base for HTML, CSS & JavaScript
- Managed a team of 6 + developers during mobile technical clinics, fixing Mozilla Firefox browser issues to increase popularity of the browser.
Education
Quality Assurance training, JavaScript, Business Writing, Introduction to Computer Applications, Public Speaking, Professional Skills -
Year Up
Seattle, WA07.2024
Bachelor of Science - Information Technology
Makerere University
Kampala, Uganda01.2016
Skills
- Software proficiency; Microsoft Office, Adobe Creative Suite; Photoshop
- Programming languages; HTML, CSS, JavaScript FreeMarker
- Tools and technologies; AWS, Test rail, Jira
- Agile Methodologies; scrum, kanban
- Quality Assurance; User Acceptance Testing, Manual Testing, Cross Platform testing, Test Planning, Automation
- UI/UX Design; Accessibility & Usability
- Software Development Life Cycle
- Software Testing Life Cycle
- Operating systems; Windows, Mac, Linux
- Cross-Browser Compatibility
- Communication
- Teamwork and collaboration
- Customer service
- Reactjs Framework (Beginner)
- End-to-End Testing
- Front End Web Development
- Figma Software
- Scrum Framework
- Software Documentation
Accomplishments
- Achieved reduced effort in creating front end features from and average of 2 weeks for per Amazon Market Place to 2 days through creating globalized templates
- Created documentation for new a tool involved with coding, enabling reuse, and effectively saving more than 2 hours of engineer time per day
Certification
- Programming Foundations: Software Quality Assurance by Linkedin Learning
- MTA: HTML5 Application Development Fundamentals - Certified 2018
Timeline
Front End Engineer
Amazon
03.2022 - Current
Quality Assurance Engineer
Amazon
04.2020 - 03.2022
Quality Assurance Technician
Amazon
10.2018 - 04.2020
User Experience Designer
Amazon
08.2018 - 09.2018
Quality Assurance Engineer Intern
Amazon
01.2018 - 07.2018
Operations Support Specialist
TagMaster North America Inc
03.2017 - 08.2017
Mentor
Mozilla Firefox Community
08.2012 - 09.2015
Quality Assurance training, JavaScript, Business Writing, Introduction to Computer Applications, Public Speaking, Professional Skills -
Year Up
Bachelor of Science - Information Technology
Makerere University